Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lara Ludwig

Victoria,BC

Summary

I am passionate about traveling and enjoy interacting with people from all over the world. Through my experience in different areas of customer service in Canada and Germany, I can offer passengers the best possible service, care and support in English and German.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service

BC Whale Tours Victoria
05.2023 - Current
  • Actively listened to customers, handled inquiries and concerns quickly and courteously.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Whale watching tours organized, passengers and captains distributed on the boats.
  • Calculated correct order totals, updated accounts, and maintained detailed records in log book.

Restaurant Waitress

Himalayan Spice Bistro
01.2023 - 04.2023
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Explained and advised menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Food and Beverage Cashier/Barista

Resorts Of The Canadian Rockies
12.2022 - 04.2023
  • Wraps and sandwiches prepared, cookies baked and brewed various coffees and teas.
  • Cleaned and sanitized kitchen, food preparation equipment and beverage stations to maintain tidiness.
  • Provided correct change to customers while following cash handling policies and procedures.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.

Human Resources Assistant

Boersig GmbH Electronic-Distributor
10.2019 - 09.2022
  • Been responsible for the trainees and students in the company and participated in the organization of employee events.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Created job descriptions for vacant jobs and checked references for potential candidates.

Education

Bachelor of Arts - Business Administration Service Management, HR

Duale Hochschule Heilbronn
Heilbronn, Germany
09.2022

Skills

  • Calm and Professional Under Pressure
  • Teamwork
  • Customer relations
  • Organizational talent
  • English fluent, german native language
  • Microsoft Word, PowerPoint and Excel

Certification

  • Certified Canadian Food Safety - 15 Dec 2022 until 15 Dec 2027
  • Certified Serving It Right - 23 Nov 2023 until 24 Nov 2027

Timeline

Customer Service

BC Whale Tours Victoria
05.2023 - Current

Restaurant Waitress

Himalayan Spice Bistro
01.2023 - 04.2023

Food and Beverage Cashier/Barista

Resorts Of The Canadian Rockies
12.2022 - 04.2023

Human Resources Assistant

Boersig GmbH Electronic-Distributor
10.2019 - 09.2022

Bachelor of Arts - Business Administration Service Management, HR

Duale Hochschule Heilbronn

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