Lara Kemps
Ucluelet
Summary
I bring my management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Black Rock Oceanfront Resort
09.2020 - Current
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Experience managing financial and human resources
- Establish goals, priorities and direction to the team
Councillor For The District Of Ucluelet
District Of Ucluelet
10.2018 - 10.2022
Clerical
School District 70
03.2017 - 09.2021
Executive Director
Ucluelet Chamber Of Commerce
07.2017 - 09.2020
- Developed and executed marketing programs and general business solutions resulting in increased membership.
- Event marketing
- Event organizer
- Worked with council members to bring back trades to our Secondary School
- Building an Ambassador Program for our guest services staff and locals.
- Worked and implemented employee housing for businesses
- Grant Writing and execution
- Build a strong relationship with business'
- Building a stronger Chamber of Commerce
Banquets Server
Black Rock Oceanfront Resort
03.2017 - 02.2019
President And CEO
Ucluelet First Nations - YFN Management Group
01.2017 - 03.2017
- Defined strategy and business plan for YFN Resorts
- Complied annual recommendations for end of fiscal year budgets.
- Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
- Supervised and coached new staff members
- Worked cooperatively with Indigenous nations to build respectful, trusting relationships
- Managed financial and human resources
- Established goals, priorities and direction to a team
Consultant
Blue Waters Consulting
06.2016 - 12.2016
- Developed and rolled out new policies.
- Hired and trained staff.
- Initiated rollout of new software solution for reservations and sales reporting for two accommodations.
- Created standard operating procedures.
- Greeted and welcomed all hotel guests with a smile.
- Increased and surpassed hotel revenue, profits and market share.
- Promoted the motel brand through social media platforms
- Made the Motel a once again viable business unit
Guest Services Supervisor
Whiskey Landing Lodge
03.2016 - 05.2016
- Worked directly with departments to achieve results.
- Greeted, registered and assigned rooms to guests of hotels or motels.
- Processed reservations.
- Accommodated guests’ requests.
- Processed telephone and walk-in reservations.
- Reviewed account information and charges with guests during check-out.
- Managed Social Media outlets.
Personal Assistant
Twentieth Century Fox
09.2015 - 10.2015
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
Resort Manager
Pacific Sands Beach Resort
01.1996 - 2015
- Maintained integrity of general ledger, including the chart of accounts.
- Filed tax returns and prepared governmental reports in compliance with strict standards.
- Trained new employees on accounting principles and company procedures.
- Analyzed and researched reporting issues to improve accounting operations procedures.
- Oversaw daily office operations Prepared and distributed payroll for staff of 45 direct reports.
- Performed accounts receivable duties including invoicing, researching charge-backs, discrepancies and reconciliations.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Captured key feedback from employees during exit interviews.
- Addressed and resolved general payroll-related inquires.
- Coordinated employment offers with management and extended offers to selected candidates.
- Gathered personnel records from all employees from each department.
- Recruited and trained new members of the guest service team.
- Greeted and welcomed all hotel guests with a smile.
- Oversaw website and social media
- Supervised a team of managers.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Implemented new property management systems.
- Oversaw daily running of Resort
- Communicated directly with owners
- Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
- Developed annual budgets in collaboration with owners and managers.
Education
Early Childhood Education Certificate: Camosun College - Greater Victoria Area, BC - Hotel and Restaurant Management
Vancouver Island University
1991
High School Diploma -
Ucluelet Secondary School
Ucluelet, BC1988
Skills
- Exceptional interpersonal communication
- Effective leader
- Budget development
- Staff training/development
- Consistently meet goals
- Efficient multi-tasker
- Project management
- Conflict resolution
- Organized
- Human resources management
- Deadline-oriented
- Organized
- Deadline-oriented
- Human resources management
Certification
*Food-safe *Serving It Right *WHIMIS *Barista Training *Simply Accounting *First Aid Level 1 *Excel *Business Writing *Social Media *Sales and Marketing Training *Mastering difficult conversations *Suicide training *Workplace inclusion training
Professional Experience
Ucluelet Consumers Co-op board 2023-current
4VI board 2023-current
Ucluelet Economic Development Committee board 2024-current
Edge to Edge Marathon working group 2017-2023
Ucluelet Chamber of Commerce board 2017
Tourism Ucluelet voting member 2017-2019
Ucluelet Recreation Committee 2014-2016
Boy Scout Leader
Parent Advisory Committee co-chair 2005-2022
Timeline
Assistant General Manager
Black Rock Oceanfront Resort
09.2020 - Current
Councillor For The District Of Ucluelet
District Of Ucluelet
10.2018 - 10.2022
Executive Director
Ucluelet Chamber Of Commerce
07.2017 - 09.2020
Clerical
School District 70
03.2017 - 09.2021
Banquets Server
Black Rock Oceanfront Resort
03.2017 - 02.2019
President And CEO
Ucluelet First Nations - YFN Management Group
01.2017 - 03.2017
Consultant
Blue Waters Consulting
06.2016 - 12.2016
Guest Services Supervisor
Whiskey Landing Lodge
03.2016 - 05.2016
Personal Assistant
Twentieth Century Fox
09.2015 - 10.2015
Resort Manager
Pacific Sands Beach Resort
01.1996 - 2015
Early Childhood Education Certificate: Camosun College - Greater Victoria Area, BC - Hotel and Restaurant Management
Vancouver Island University
High School Diploma -
Ucluelet Secondary School
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