Lara Hilal
Toronto
Summary
Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Toronto Lakeshore Dental
02.2024 - 07.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Overnight Stocker
Walmart
12.2023 - 05.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
Deli Clerk
Natuers Emporium
12.2015 - 12.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Ford Desk Receptionist
Ford
03.2022 - 12.2022
- Provided administrative support to enhance daily operations.
- Improved client satisfaction by greeting visitors warmly.
- Assisted in maintaining appointment schedules for efficient time management.
- Answered phone calls to direct inquiries appropriately.
- Organized files and records to streamline office processes.
- Enhanced front desk operations by coordinating communication flow.
- Managed incoming and outgoing mail for accurate delivery.
- Supported team by handling administrative tasks efficiently.
- Supported office activities by preparing necessary documents.
- Improved reception area organization, providing a welcoming environment.
- Strengthened team collaboration by supporting interdepartmental communication.
- Enhanced communication, forwarding messages to appropriate personnel.
- Managed client inquiries to provide information and assistance.
Education
Associate of Science - Medical Laboratory Science
Oxford College
Scarborough, ON10-2025
Diploma/certificate in Police Foundation - Police Foundation
Seneca College of Applied Arts And Technology
North York, None05-2022
High School Diploma -
Sir William Secondary School
Newmarket, ON06-2020
Skills
- Self-awareness
- Creativity enhancement
- Leadership development
- Strategic planning
- Documentation and recordkeeping
- Data organization
- Team work
- Multitasking
- Time management
Languages
English
Full Professional
Arabic
Full Professional
Spanish
Elementary
Certification
- First Aid Certification
- Security license
- OCAP Certification
Timeline
Dental Receptionist
Toronto Lakeshore Dental
02.2024 - 07.2024
Overnight Stocker
Walmart
12.2023 - 05.2024
Ford Desk Receptionist
Ford
03.2022 - 12.2022
Deli Clerk
Natuers Emporium
12.2015 - 12.2023
- First Aid Certification
- Security license
- OCAP Certification
Associate of Science - Medical Laboratory Science
Oxford College
Diploma/certificate in Police Foundation - Police Foundation
Seneca College of Applied Arts And Technology
High School Diploma -
Sir William Secondary School
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