Lara Furtado
Edmonton
Summary
Driven by a strong desire for professional excellence, I am focused on developing my skills as a team leader and manager. My long-term goals and objectives center around finding the perfect opportunity to make a lasting professional investment. Continuously seeking growth and improvement, I aim to contribute my expertise and leadership abilities to drive success within an organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Senior Service Advisor
Straightline Dodge
01.2021 - Current
- Estimating the cost and time needed for a wide range or repairs (warranty, internal as well as customer paid)
- Welcoming customers and discussing their needs
- Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
- Prepare repair orders by detailing the vehicle's problems or symptoms
- Extensive experience with CDK, Reynolds and PBS
- Dispatching work orders with technicians
- Training new internal and junior advisors
- Finding correct warranty LOP'S and labour times
- Submitting3rd party warranty repairs for approval and final payment
Parts Advisor
NAPA Auto Parts
07.2020 - 01.2021
- Advise customers in person and over the phone on our parts and accessories
- Place orders and follow up with customers
- Offer your expertise and knowledge on replacement parts and accessories
- Create strong and lasting relationships with our customers
- Provide excellent after-sales service
- Be able to handle and deal with walk in customers as well as whole sale accounts
Service Advisor
Fountain Tire
06.2019 - 05.2020
- Sharing product knowledge and technical expertise with customers to build existing and new business
- Creating service quotes for both tire and mechanical and receiving customer authorization for work to be performed
- Scheduling customer appointments for tire and mechanical service
- Ensuring that all products are billed accurately to the customer
- Billing out fleet accounts correctly
Appointment Coordinator/ Service Advisor
Norden Volkswagen
09.2018 - 05.2019
- Efficiently help customers (internal and external) with the highest level of service
- Experience working with CDK
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to Service Advisors and/or Technicians
- To service all allocated sales/service inquiries in a prompt and effective fashion
- Prepare a detailed and accurate estimate of all service scheduled with client and ensure estimates are communicated to customers
- Conducting after service follow up calls
- Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
- Format and develop a daily schedule for each service advisor
- Assist in all mail out/email campaigns, i.e
- Draft mail out letters, follow up calls to campaign list
- Remain abreast on all manufacturer maintenance schedules, updates and outstanding recalls
- Remain up to date on industry and market trends
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers and emails
Service Advisor
St Albert Honda
01.2017 - 01.2019
- Welcomes the customers warmly on arrival and obtains information about their cars
- Explain the nature of the work performed and all the costs to the customers
- Sells lubricating, safety inspection and other services of a similar nature or any other maintenance required by the manufacturer
- Accurately records the car problem experience by the customer, on a work order
- Contacts customers via phone and text, if there is any change in the estimate or the time frame for completion of the work
- Explains the cost and time required in detail, and obtains the appropriate authorization before any additional work is done
- Verifies the scope of the warranty coverage on the vehicle to be repaired
- Examines the work orders, to ensure that the work has been finished and that they indicate any additional repairs and authorizations
- Uses proper OP codes for repair’s required
- Ensures payment is collected before releasing vehicle to customer
- Reviews final work order and changes when customer arrives at pickup
- Add a digital inspection is added to every work order
- Average a minimum2.1/hours per Retail RO
- Average15 –25 new RO’s written per day
Sales Manager
Autocity Edmonton/ EZ Auto Credit
08.2017 - 09.2018
- Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot
- Promote product superiority, including technology and features
- Inform customers about vehicle specifications
- Determine customer wants and needs
- Build strong rapport with customers
- Provide test drives when required
- Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards
- Previous sales or customer service experience
- Introduce the use of new technology into the sales process including specific digital tools such as the Mobile Customizer and Virtual Product Presenter, iPads, TVs, and apps
- Sales manager of EZ Auto Credit, an online selling platform
- Comfortable with compensation based on commission sales
- AMVIC Certification
1st Year Student Optician & Optical Laboratory Manager
Lenscrafters, Luxottica Group
01.2016 - 01.2017
Executive Assistant (one year maternity contract)
Eric Goldman Jewellers
01.2015 - 01.2016
Office Manager
Gold's Gym
01.2012 - 01.2015
Medical Office Assistant / Receptionist
Medi center
01.2009 - 01.2012
Education
Secondary School - undefined
Skills
- Exceptional communication skills
- Articulate and detailed
- Results- oriented
- Self directed
- Strategic thinker & rapid learner
- Respected team member who enjoys a fast paced work environment
Certification
AMVIC - August2017 to August2018
Languages
Spanish
English
Timeline
Lead Senior Service Advisor
Straightline Dodge
01.2021 - Current
Parts Advisor
NAPA Auto Parts
07.2020 - 01.2021
Service Advisor
Fountain Tire
06.2019 - 05.2020
Appointment Coordinator/ Service Advisor
Norden Volkswagen
09.2018 - 05.2019
Sales Manager
Autocity Edmonton/ EZ Auto Credit
08.2017 - 09.2018
Service Advisor
St Albert Honda
01.2017 - 01.2019
1st Year Student Optician & Optical Laboratory Manager
Lenscrafters, Luxottica Group
01.2016 - 01.2017
Executive Assistant (one year maternity contract)
Eric Goldman Jewellers
01.2015 - 01.2016
Office Manager
Gold's Gym
01.2012 - 01.2015
Medical Office Assistant / Receptionist
Medi center
01.2009 - 01.2012
Secondary School - undefined
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