LARA ELSAYED
Mississauga,Ontario
Summary
Self-motivated, dependable and capable of achieving high performance with minimal supervision. I am self motivated with new challenges, reliable, collaborative, friendly, adept at learning and mastering new concepts and skills. Passionate about helping customers and developing with them the best business experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
Showcase
Mississauga , Ontario
08.2020 - 11.2020
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Inspected checkout areas to direct team members in cleaning, trash removal and other actions to restore professional appearances.
- Resolved customer complaints and escalated worsening concerns for remediation.
Customer Service Specialist
Best Buy
Mississauga, ON
07.2021 - Current
- Developed strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies to maximize team performance.
- Explained benefits, features and recommendations to maximize client retention.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Organized and filed loose-leaf paperwork and documentation.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered repair or service options to help customers make decisions.
- Organized client contracts, records and reports to strengthen traceability.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Improved customer service wait times to mitigate complaints.
Education
Bachelor of Arts - Information Technology
York University
Toronto, Ontario Skills
- Cash register operation
- Sale expertise
- Merchandising expertise
- Order delivery practices
- Stocking and replenishing
- Communication skills
- Ordering procedures
- Price checking
- Customer engagement
- Merchandise organization
- Bilingual in French and Arabic
Timeline
Customer Service Specialist
Best Buy
07.2021 - Current
Sales Associate
Showcase
08.2020 - 11.2020
Bachelor of Arts - Information Technology
York University
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