Summary
Work History
Education
Skills
Timeline
SalesAssociate
Lara Costa

Lara Costa

Hamilton,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Dependable candidate successful at managing multiple priorities with a positive attitude and a Willingness to take on added responsibilities to meet team goals.

Work History

Assistant Dog Groomer

Pooch Haven
  • Trimmed nails using clippers and grinders.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Cut and styled pet hair according to client speciations to prevent matting and tangling.
  • Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
  • Cleaned cat and dog ears to prevent ear infections.
  • Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
  • Cleaned tear stains from fur using safe chemical cleansers.
  • Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
  • Applied tick and flea preventatives following manufacture guidelines for animal safety.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

IT Manager

McMaster Children's Hospital - Hamilton Health Sciences
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Oversaw IT department operations and training.
  • Created and terminated user's accounts from start to finish in business applications.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Customized and repaired technology based on staff requests.
  • Assisted in development of long-term strategies to grow department and resources.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

Medical Receptionist

McMaster Children's Hospital - Hamilton Health Sciences
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.

Education

Business Administration

Mohawk College of Applied Arts And Technology
Hamilton, ON

Diploma -

St. James Catholic High School
Guelph, ON

Skills

  • Appointment Scheduling
  • Policy and Procedure Explanations
  • Customer Satisfaction
  • Active Learning
  • Compassionate Care

Timeline

Assistant Dog Groomer

Pooch Haven

IT Manager

McMaster Children's Hospital - Hamilton Health Sciences

Medical Receptionist

McMaster Children's Hospital - Hamilton Health Sciences

Business Administration

Mohawk College of Applied Arts And Technology

Diploma -

St. James Catholic High School

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Lara Costa