Laquon Lane
San Diego,CA
Summary
Dynamic Child Care Eligibility Specialist at Child Development Associates, adept at enhancing client satisfaction through effective communication and meticulous documentation. Proven ability to reduce errors in eligibility determinations while ensuring compliance with regulations. Skilled in data entry and empathetic listening, fostering strong relationships with clients and families for optimal outcomes.
Overview
3
3
years of professional experience
Work History
Child Care Eligibility Specialist
Child Development Associates (CDA), Inc
07.2024 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Assisted clients with accurate eligibility form, application and document completion.
Enhanced Care Manager
Serene Health
09.2023 - 06.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Call Center Representative
San Diego Gas & Electric Co
05.2022 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
High School Diploma -
East Lake High School
Chula Vista, CA06.2012
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and paperwork
Timeline
Child Care Eligibility Specialist
Child Development Associates (CDA), Inc
07.2024 - Current
Enhanced Care Manager
Serene Health
09.2023 - 06.2024
Call Center Representative
San Diego Gas & Electric Co
05.2022 - 09.2023
High School Diploma -
East Lake High School
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