Laquisha Freeman
Roseville
Summary
Dynamic Patient Access Representative with extensive experience at Sutter Healthcare, excelling in insurance verification and patient registration. Proven ability to enhance patient flow and maintain confidentiality while delivering exceptional service. Strong communicator and detail-oriented team player, adept at managing appointments and educating patients on their benefits.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
Sutter Healthcare
Jackson
03.2023 - 12.2023
- Greeted patients and provided assistance with registration processes.
- Collected and verified patient information for accuracy and completeness.
- Scheduled appointments and managed patient flow efficiently.
- Maintained patient confidentiality while handling sensitive information.
- Assisted with insurance verification and benefits explanation.
- Responded to patient inquiries in a professional manner.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Provided assistance to internal departments when needed.
- Managed incoming faxes related to patient registration processes.
Education
High School Diploma -
Monte Vista
Spring Valley06-2010
Skills
- Insurance verification
- Patient registration
- Electronic medical records
- Appointment scheduling
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Patient education
- Medical terminology
- Phone and email etiquette
Timeline
Patient Access Representative
Sutter Healthcare
03.2023 - 12.2023
High School Diploma -
Monte Vista