Laquia Lawton
Moreno Valley
Summary
Empathetic Care Coordinator with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
12
12
years of professional experience
Work History
Behavior Technician
Amergis Healthcare
08.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Care Coordinator
Wellthy
09.2020 - Current
- Determine need for special assessment activities for complex cases, effectively handling care plans.
- Update policies and procedures, leading continuous improvement of resident assessments and care.
- Support patient care excellence via planning and interpretation of programs.
- Complete resident assessments in accordance with current regulations and guidelines.
- Enhance application of nursing and medical practices in alignment with laws and regulations.
Case Manager/Group Facilitator
Mental Health Systems, Inc
10.2018 - 09.2020
- Prepared and led support groups for patients.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
Mental Health Worker
Universal Health Services Inc./ Brynn Marr Hospital
01.2016 - 10.2018
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Sales Manager
Pinnacle Hotels USA
04.2014 - 12.2015
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Leasing Consultant
Avalon Bay Communities
04.2013 - 04.2014
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Education
Bachelor's - Sociology
University of Arizona Global Campus
San Diego, CAAssociate - Liberal Arts: Social and Behavioral Sciences
West Valley College
Saratoga, CACertificate of Completion in Medical Office Administration -
San Joaquin Valley College Online
Visalia, CASkills
- Adobe Systems Adobe Acrobat
- Microsoft Office
- HIPAA Requirements
- Patient Assessments
- Customer Satisfaction
- Relationship Issues Management
- Data Integrity
- Customer Complaint Resolution
- Complex Problem-Solving
- Critical Thinking
- Persuasive Negotiations
- Time Management
- Persuasive Selling
- Active Listening
- Customer Service and Assistance
- Account Servicing
- Problem-Solving
- Detail-Oriented
- Negotiation
Timeline
Behavior Technician
Amergis Healthcare
08.2024 - Current
Care Coordinator
Wellthy
09.2020 - Current
Case Manager/Group Facilitator
Mental Health Systems, Inc
10.2018 - 09.2020
Mental Health Worker
Universal Health Services Inc./ Brynn Marr Hospital
01.2016 - 10.2018
Sales Manager
Pinnacle Hotels USA
04.2014 - 12.2015
Leasing Consultant
Avalon Bay Communities
04.2013 - 04.2014
Bachelor's - Sociology
University of Arizona Global Campus
Associate - Liberal Arts: Social and Behavioral Sciences
West Valley College
Certificate of Completion in Medical Office Administration -
San Joaquin Valley College Online
Similar Profiles
April RauApril Rau
School Nurse at Amergis HealthcareSchool Nurse at Amergis Healthcare
Shannon FolsomShannon Folsom
Staffing Specialist at Amergis HealthcareStaffing Specialist at Amergis Healthcare
Caroline KelschCaroline Kelsch
Healthcare Recruiter II at Amergis HealthcareHealthcare Recruiter II at Amergis Healthcare