Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
SoftwareEngineer

LaQuan Riley

Sylmar

Summary

Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Travel Front Desk Consultant(Task Force)

Transform Hospitality Solutions
Southlake
11.2024 - 01.2025
  • Provide front office support to hospitality properties nationwide
  • Quickly become familiar with new hotel layouts, systems, and procedures to ensure customer service and operational standards are upheld

Front Desk Agent

Los Angeles Marriott Burbank Airport
Burbank
11.2022 - 11.2023
  • Managed a high volume of guest check-ins and check-outs online, over the phone, and in person while maintaining a friendly and efficient demeanor
  • Checked guests in and out, assigned rooms, and processed payment
  • Ensure that all guest rooms meet hotel standards and accommodate any special needs accordingly
  • Resolving guest complaints, providing information about the hotel and local area, handling guest requests
  • Room Inventory Management, PBX operation
  • Customer service, communication, problem-solving, time management, multitasking, and adaptability, data entry, ability to handle a high volume of calls, Opera PMS trained

Education

High School Diploma - High School

Caesar Chavez Learning Academy (ArTES)
San Fernando Valley, CA
06.2014

Skills

  • Guest relations
  • Room inventory management
  • Payment processing
  • Front office operations
  • Call handling
  • Conflict resolution
  • Customer service
  • Time management
  • Data entry
  • Communication skills
  • Multitasking
  • Analytical mastery
  • Task prioritization
  • Reservations
  • Word processing
  • Team supervision
  • Front desk operations
  • Microsoft Word
  • Active listening
  • PMS

Certification

  • Activity Coordinator, 05/01/16, Present

References

Nelson Toilolo, Director Of Front Office Operations, +1(818)843-6000, ntoilolo@burbankmarriott.com

Languages

English, Expert

Timeline

Travel Front Desk Consultant(Task Force)

Transform Hospitality Solutions
11.2024 - 01.2025

Front Desk Agent

Los Angeles Marriott Burbank Airport
11.2022 - 11.2023

High School Diploma - High School

Caesar Chavez Learning Academy (ArTES)

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LaQuan Riley