Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laporsche Youngblood

Fontana

Summary

Dedicated and professional individual with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Dispatcher/Customer Service

LY Trucking Co
06.2022 - 03.2024
  • Coordinate and managed conflict resolutions with customers and drivers
  • Communicated with drivers and companies to coordinate routes and deliveries
  • Directed dispatching, routing, and tracking of fleet vehicles and drivers
  • Conducted research to ensure smooth transitions of pick-ups and drop offs
  • Tracked delivery progress to identify possible delays and provide real-time updates to drivers and clients
  • Processed payroll using QuickBooks and excel worksheets.

Collections Specialist/ Accounts Receivable

Credit Adjustments Inc
12.2019 - 04.2022
  • Entered client details and notes into the system for interdepartmental access and review
  • Processed debtor payments and updated accounts to reflect a new balance
  • Worked with customers to create a debt repayment plan based on the current financial condition
  • Listened to customers and negotiated solutions that met creditor and debtor needs
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Phone Banker

Wells Fargo
09.2016 - 12.2019
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services
  • Maintained friendly and professional customer interactions
  • Counted, verified, and handled bank deposits and armored car transactions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Knowledge and skills in multitasking customer systems such as CIV and Hogan.

Customer Service Representative

Ultimate Office Supplies
07.2015 - 09.2016
  • Answered a constant flow of customer calls with minimal wait times
  • Delivered a prepared sales pitch from a script and persuaded potential customers
  • Ordering materials for companies nationwide
  • Processing Orders
  • Assisted with shipping labels and shipment.

Medical Office Assistant

The Elephant in The Room
11.2013 - 04.2015
  • Coordinated patient scheduling, check-in, check-out, and payments for billing
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Used Excel to schedule appointments for doctor visits and procedures
  • Called and faxed pharmacies to submit prescriptions and refills.

Education

High School Diploma -

Charter Oak High School
Covina, CA
05.2013

Skills

  • Financial Transactions
  • Customer Service Expert
  • Past Due Account Management
  • Collection Calls
  • Excellent Communication
  • Critical Thinking Analyst
  • Multi tasking
  • Detail Oriented
  • Document Processing
  • Payroll
  • Payment posting

Timeline

Dispatcher/Customer Service

LY Trucking Co
06.2022 - 03.2024

Collections Specialist/ Accounts Receivable

Credit Adjustments Inc
12.2019 - 04.2022

Phone Banker

Wells Fargo
09.2016 - 12.2019

Customer Service Representative

Ultimate Office Supplies
07.2015 - 09.2016

Medical Office Assistant

The Elephant in The Room
11.2013 - 04.2015

High School Diploma -

Charter Oak High School

Similar Profiles

CREATE PROFILE
Laporsche Youngblood