La'Porche McBrom
Ontario
Summary
Detail-oriented professional with over 10 years of customer-facing experience and expertise in Microsoft Office. Proven track record in managing high-volume tasks while maintaining accuracy and professionalism in communication. Seeking entry-level Office or Administrative role to leverage organizational skills and computer proficiency to enhance daily operations.
Overview
12
12
years of professional experience
Work History
Front End Clerk
Stater Brothers
08.2023 - Current
- Maintained accurate cash handling during busy transactions.
- Provided friendly customer service, resolving questions quickly.
- Helped train new team members and support team efficiency.
- Kept work areas organized to make workflow easier.
- Assisted with inventory checks and stock management.
Service Associate
Kohl’s
10.2018 - 08.2023
- Awarded Associate of the Month for excellent customer service.
- Processed orders quickly to ensure timely delivery.
- Supported credit enrollment, helping boost sales.
- Answered customer questions promptly to improve loyalty.
- Helped customers make informed choices with product knowledge.
- Worked with team to improve workflow.
- Trained new associates on service and order tasks.
Service Associate / Supervisor
J.C. Penney
08.2015 - 10.2018
- Promoted to Supervisor for strong leadership and reliable performance.
- Supervised daily tasks to keep work running smoothly.
- Scheduled staff to handle busy times efficiently.
- Trained new team members to help them improve.
- Improved communication between teams to avoid delays.
- Encouraged team morale through recognition and hard work.
General Merchandise Expert
Target
02.2014 - 08.2015
- Assisted in visual merchandising, creating attractive and engaging displays.
- Organized inventory to maintain efficient stock management and accessibility.
- Provided exceptional customer support, enhancing shopping experience and satisfaction.
Education
Bachelor’s Degree - Marketing & Management
Art Institute of California
San Bernardino, CA01.2016
Skills
- Microsoft Office
- Data Entry & Order Processing
- Customer Service
- Phone Etiquette
- Record Management
- Cash Handling & Accuracy
- Visual Merchandising
- Brand Presentation
- Time Management
- Multitasking
- Quick Learner & Adaptable
- Strong Work Ethic
- Dependable
- Goal-Oriented Mindset
Timeline
Front End Clerk
Stater Brothers
08.2023 - Current
Service Associate
Kohl’s
10.2018 - 08.2023
Service Associate / Supervisor
J.C. Penney
08.2015 - 10.2018
General Merchandise Expert
Target
02.2014 - 08.2015
Bachelor’s Degree - Marketing & Management
Art Institute of California