LANZ DOMINIC BOLLIDO

Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers. Maximized the efficiency of housekeeping operations through effective communication with team members and supervisors. Prioritized guest comfort by providing attentive service and responding swiftly to special requests or concerns.

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services. Educated clients on current promotional offerings and products using persuasive selling tactics to enhance customer engagement and satisfaction. Responded to telephone inquiries regarding checking and savings accounts, loans, and lines of credit with accuracy and professionalism. Actively listened to customers, addressing their concerns promptly and escalating major issues to the supervisor when necessary. Calculated fees, interest, and change for customer transactions, ensuring accuracy and efficiency.

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services. Responded to telephone inquiries regarding checking and savings accounts, loans, and lines of credit with accuracy and professionalism. Actively listened to customers, addressing their concerns promptly and escalating major issues to the supervisor when necessary. Calculated fees, interest, and change for customer transactions, ensuring accuracy and efficiency.

Handled a variety of over-the-counter transactions at the branch, including deposits, withdrawals, encashments, credit and debit memos, and bill payments. Provided prompt and accurate responses to customer inquiries regarding account balances, transaction history, service charges, and interest rates, ensuring a high level of customer satisfaction. Efficiently processed customer transactions to minimize wait times and improve service delivery.