Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lanvin Dsouza

Caledon,Ontario

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Breakfast Server

Pur & Simple
08.2023 - Current
  • Enhanced guest satisfaction by providing exceptional service during breakfast hours.
  • Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
  • Maintained a clean and organized dining area, contributing to a positive guest experience.
  • Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
  • Consistently met or exceeded sales targets by upselling additional menu items and beverages.

Server

Red Onion Restaurant
06.2022 - 07.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server Assistant

Ink Entertainment
09.2021 - 05.2022
  • Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
  • Exceeded monthly sales targets by suggesting popular menu items and promoting daily specials to guests.
  • Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Food Runner

STK, The ONE Group
11.2020 - 08.2021
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.

Server, Cashier

Porchetta, King St.
03.2019 - 10.2020
  • Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
  • Enhanced guest satisfaction by delivering timely and accurate dining orders.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

Sales

Uvaro
04.2023

Associate of Arts - Culinary Management

George Brown College
Toronto, ON
12.2019

Bachelor of Science - Hospitality And Tourism Management

Mumbai University
05.2015

Skills

  • Order Management
  • Cash Register Operation
  • Order taking
  • Inventory management
  • Knowledge of dietary restrictions
  • Interpersonal skills
  • Strong multitasking
  • Menu knowledge
  • Upselling technique

Languages

English
Native or Bilingual

Timeline

Breakfast Server

Pur & Simple
08.2023 - Current

Server

Red Onion Restaurant
06.2022 - 07.2023

Server Assistant

Ink Entertainment
09.2021 - 05.2022

Food Runner

STK, The ONE Group
11.2020 - 08.2021

Server, Cashier

Porchetta, King St.
03.2019 - 10.2020

Sales

Uvaro

Associate of Arts - Culinary Management

George Brown College

Bachelor of Science - Hospitality And Tourism Management

Mumbai University

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Lanvin Dsouza