Summary
Overview
Work History
Education
Skills
Volunteer Work
Languages
Timeline
Generic

Lanna Marie Del Mundo

Brentwood

Summary

Communicative and people-focused hospitality professional with three years of restaurant experience and also as a server. I take pride in creating great guest experiences whether through engaging conversation, efficient service, or keeping things running smoothly behind the scenes. Skilled in sales tactics, POS systems, and teamwork, I help keep the team productive while making every guest feel welcome. I genuinely enjoy turning first-time visitors into loyal, returning customers.

Overview

3
3
years of professional experience

Work History

Server

Gen Korean BBQ
Concord
08.2024 - Current
  • Provided excellent customer service in a fast-paced restaurant environment by taking orders, delivering food and beverages, and ensuring guest satisfaction throughout the dining experience.
  • Built rapport with guests, handled special requests and complaints professionally, and contributed to repeat customer retention.
  • Used suggestive selling to promote premium menu items and daily specials. Helped increase average sales per table, while enhancing the guest dining experience.

Takeout/Server

BJ's Brewhouse
Brentwood
11.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards, and best practices.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.

Takeout/Hospitality Worker

Buffalo Wild Wings
Brentwood
07.2022 - 11.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival, and provided a friendly and warm presence throughout the dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls and updating reservation logs simultaneously.
  • Trained and mentored new employees, guiding them through company procedures, customer service best practices, and daily operations.

Education

Associate of Science - Business Administration

Los Medanos College
Pittsburg, CA
05-2025

Skills

  • Project management
  • Customer service
  • Sales techniques
  • Data entry
  • Team collaboration
  • POS System Proficiency
  • Patience

Volunteer Work

  • Volunteered at an elementary school's Spring Fling event, assisting with setup, decorations, and styling children's hair for activities, creating a fun and welcoming environment.

Languages

  • Medium-level fluency in Tagalog

Timeline

Server

Gen Korean BBQ
08.2024 - Current

Takeout/Server

BJ's Brewhouse
11.2022 - 08.2024

Takeout/Hospitality Worker

Buffalo Wild Wings
07.2022 - 11.2022

Associate of Science - Business Administration

Los Medanos College

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Lanna Marie Del Mundo