Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lanitta Gehrts

Lompoc,CA

Summary

Proactive and goal-oriented IT support professional with 10+ years of experience in troubleshooting, diagnostics, and repair. Skilled in developing knowledge bases, training materials, and leading sessions to enhance team performance. Passionate about helping people and delivering effective, user-friendly support. Known for managing multiple priorities and driving workflow efficiency through practical problem-solving and continuous improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network/Help Desk Administrator

Abacus Technology
05.2025 - Current
  • Desktop & Mobile Device Support: Deploy, configure, and maintain user workstations, laptops (including docked/traveling units), tablets, smartphones, and other handheld devices across the organization.
  • Help Desk & Technical Support: Provide comprehensive on-site and remote troubleshooting support for hardware, software, and mobile device issues; manage support requests through REMEDY ticketing systems from initiation to resolution.
  • Enterprise Infrastructure Management: Administer hardware refreshes, and patch management.
  • Network Infrastructure Support: Collaborate with Communication Squadron and INOSC personnel on network configuration changes, DNS management, routing issues, and policy updates; troubleshoot connectivity and communication problems.
  • Software & Application Management: Configure and deploy software applications, manage software licensing and registrations, and maintain configuration control across user workstations and servers.
  • Inventory & Asset Management: Serve as Property Custodian managing comprehensive inventory of computer equipment, software licenses, and hardware assets; coordinate procurement recommendations for hardware and software requirements.
  • System Maintenance & Security: Perform scheduled system backups, power management, and monitoring; maintain enterprise security protocols and system integrity.
  • Documentation & Process Management: Maintain detailed records of all technical work, troubleshooting procedures, and system configurations; ensure compliance with organizational IT standards and procedures.

Personal Computer Support Technician

Range Generation Next, LLC
11.2023 - 05.2025
  • Managed Support Actions Efficiently: Utilized ticketing systems to handle and prioritize support requests, ensuring timely issue resolution and maintaining high service levels.
  • Enhanced Operational Efficiency: Improved productivity and reduced downtime by streamlining processes and promptly addressing system issues.
  • Diagnosed and Resolved Technical Issues: Expertly troubleshot and resolved complex hardware, software, and network problems, ensuring minimal disruption and maintaining system integrity.
  • Developed and Delivered Training: Created training materials and led sessions for customer service agents, boosting technical proficiency and support effectiveness.
  • Created and Maintained Knowledge Base: Developed and maintained a comprehensive knowledge base, enhancing support efficiency by providing a centralized resource for troubleshooting and solutions.
  • Maintained System Security: Implemented software patches and updates to address security vulnerabilities and protect sensitive data.
  • Optimized Inventory Management: Achieved over 20% improvement in inventory accuracy through effective management and oversight of hardware and software assets in Maximo.

Customer Service Representative

Range Generation Next, LLC
06.2023 - 11.2023
  • Managed Service Requests: Entered, assigned, and tracked service requests in the online work-order system, ensuring timely and efficient resolution of user issues.
  • Handled Escalations: Escalated complex hardware, software, and network issues to Tier 2 support, effectively managing more challenging problems and ensuring that user needs were addressed.
  • Documented and Managed Tickets: Accurately documented problem tickets in the online Help Desk System, maintaining comprehensive records of issues and resolutions for future reference and analysis.
  • Communicated Effectively: Followed up on ticket status and communicated relevant information to users, ensuring they were informed throughout the resolution process.
  • Managed User Accounts: Administered user accounts and permissions, including setup, modification, and deactivation, ensuring secure and appropriate access.

Secretary and Student Records

Lompoc Unified School District
07.2022 - 06.2023
  • Managed Truancy Referrals: Oversaw case management for truancy referrals from 16 schools, including tracking, maintaining logs, and handling subpoenas for hearings.
  • Processed Documentation Requests: Facilitated requests for transcripts, immunization records, and enrollment histories.
  • Generated Reports: Created reports from database systems to monitor and track records effectively.
  • Ensured Document Integrity: Followed procedures for handling sensitive documents, maintaining chain of custody and confidentiality.

Site Technology Support Assistant

Lompoc Unified School District
09.2015 - 07.2022
  • Maintained and Supported Devices: Managed and maintained Chromebooks, laptops, networked printers, smart TVs, and other on-site technology to ensure optimal performance and minimal disruption.
  • Diagnosed and Resolved Issues: Resolved hardware, software, and network problems for over 1,600 users by applying strong troubleshooting skills and delivering responsive technical support.
  • Managed Support Requests: Handled and prioritized support tickets using established ticketing systems, resulting in improved resolution times and user satisfaction.
  • Tracked Inventory: Utilized Follett software to track and manage technology inventory accurately, supporting audits and efficient equipment allocation.
  • Provided Training and Support: Delivered clear, hands-on guidance to students and teachers on classroom technology and software, enhancing digital literacy and effective tech integration.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
06-2026

Associate in Science (AS) - Math and Science

Allan Hancock College
Santa Maria, CA
12.2023

Associate in Art (AA) - Social and Behavioral Sciences

Allan Hancock College
Santa Maria, CA
06.2023

Associate in Science (AS) - Environmental Health and Safety

Allan Hancock College
Santa Maria, CA
12.2022

Skills

  • IT Support and System Administration
  • Active Directory Management
  • Remote Administration and Support
  • Ticketing Systems: Jira and Remedy
  • Software & Hardware Configuration
  • Help Desk and User Support
  • Staff Training & Knowledge Base Creation
  • Communicating Technical Information to Non-Technical Users

Certification

  • CompTia Security +
  • CompTia A+
  • Red Cross First Aid

Timeline

Network/Help Desk Administrator

Abacus Technology
05.2025 - Current

Personal Computer Support Technician

Range Generation Next, LLC
11.2023 - 05.2025

Customer Service Representative

Range Generation Next, LLC
06.2023 - 11.2023

Secretary and Student Records

Lompoc Unified School District
07.2022 - 06.2023

Site Technology Support Assistant

Lompoc Unified School District
09.2015 - 07.2022

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

Associate in Science (AS) - Math and Science

Allan Hancock College

Associate in Art (AA) - Social and Behavioral Sciences

Allan Hancock College

Associate in Science (AS) - Environmental Health and Safety

Allan Hancock College

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Lanitta Gehrts