Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lanique Fisher

Santa Rosa

Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Rebounderz Indoor Trampoline Arena
Rohnert Park
11.2023 - 11.2024
  • Manager of the Front Desk and Cafe and oversaw the entire store.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Managed day-to-day operations, including scheduling shifts and assigning tasks.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained a safe working environment by enforcing safety regulations.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided training to new employees on company policies and procedures.
  • Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Organized weekly meetings with department heads to review progress on key objectives.

Cafe Supervisor

Rebounderz Indoor Trampoline Arena
Rohnert Park
05.2023 - 11.2023
  • Organized daily shift schedules for employees.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Maintained accurate records of customer orders and sales.
  • Provided support during peak business hours.
  • Enforced sanitation protocols among kitchen staff.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Established quality control standards for food preparation, presentation, and taste.
  • Managed inventory, ordering supplies as needed.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Trained new employees on operational procedures and policies.

Cashier

Rite-Aid Pharmacy
Sacramento
09.2022 - 01.2023
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customer inquiries regarding store policies and procedures.
  • Discounted purchases by scanning and redeeming coupons.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Checked personal identifications during alcohol and tobacco sales.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers promptly and responded to questions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Education

Business

Santa Rosa Junior College
Santa Rosa, CA
05-2026

Skills

  • Inventory management
  • Employee training
  • Sales forecasting
  • Project management
  • Team leadership
  • Cash handling
  • Staff supervision
  • Issue resolution
  • Workforce management
  • Mentoring and coaching
  • POS systems operations
  • Sales growth
  • Customer service management
  • Excel expertise
  • Records management
  • Store operations
  • Vendor management
  • Business development and planning
  • Department oversight
  • Incident reports

Certification

  • State Mandated Reporter
  • ServSafe Manager Certificate

References

References available upon request.

Timeline

Assistant Store Manager

Rebounderz Indoor Trampoline Arena
11.2023 - 11.2024

Cafe Supervisor

Rebounderz Indoor Trampoline Arena
05.2023 - 11.2023

Cashier

Rite-Aid Pharmacy
09.2022 - 01.2023

Business

Santa Rosa Junior College

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