Lanie Martin

• Provided compassionate personal care and assistance with daily living activities for diverse client needs.
• Collaborated with healthcare professionals to develop and implement individualized care plans.
• Monitored patient health status, reporting changes to nursing staff for timely intervention.
• Maintained accurate documentation of patient care activities, ensuring compliance with regulatory standards.
• Maintained clean, safe, and well-organized patient environment.
• Reduced patient anxiety through effective communication and active listening skills.

· Collected data using Connect Care System, EPIC, and 3M HDM Abstracting System to support accurate patient information management.

· Reviewed inpatient cases and corrected coding errors to ensure compliance with CMG+ grouping, RIW, and ELOS standards.

· Completed coding for emergency department charts to ensure accurate billing.

· Provide one on one support to the Resident.

· Assist PSW role by performing basic personal care (bathing, grooming, shaving, room tidying and bed making) as set out in the multi-disciplinary plan care.

· Assists in the nursing process by observing and reporting immediately to the PRN/RN, any changes in resident’s physical and emotional condition.

· Assisted residents with safe transfers to ensure mobility and comfort during activities. and follow care plan and support residents during meals and activities.

· Assist to ensure Residents' nutritional needs are met, following compliance standards, supporting at all mealtimes, snack cart duties, serve trays to their room if needed and report it.

· Responded promptly to call bells to assist residents with their immediate needs. and assist residents in addition to providing services pertaining to patient comfort and care.

· Support communication and social skills development.

• Processed customer transactions efficiently using POS systems.
• Assisted customers with product inquiries and provided tailored recommendations.
• Trained new staff on customer service protocols and operational procedures.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

• Provided administrative support to Associate Executive Director of Postgraduate and Scholarship Administration, facilitating efficient operations.
• Served as primary contact for Program Directors in the Hospital, ensuring effective communication and coordination.
• Coordinated meetings and events, managing conference room logistics and recording minutes to enhance organizational efficiency.
• Handle confidential documents and official communications.
• Manage DMS, track incoming/outgoing documents, and filing.
• Prepare reports (monthly, quarterly, annually) with PowerPoint presentation and Admin manual.
• Support CPP updates and Primary Healthcare policies.
• Assist with accreditations (CBAHI, JCIA and Institutional Accreditation).
• Executed procurement process for office supplies to ensure availability.

• Developed and implemented registration policies and procedures, enhancing administrative efficiency.
• Monitor enrollment to meet regulations.
• Prepare and maintain academic records, including course schedules, class lists, grades, and transcripts.
• Monitor enrolment to meet regulations.