Summary
Overview
Work History
Education
Skills
Timeline
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Lani Facey

Waterloo,ON

Summary

I'm an 18-year-old student currently enrolled at The University of Toronto, and play on the Varsity Women's volleyball team for Kristine Drakich. For the past two and a half years I've worked with Browns Socialhouse Waterloo, where I've improved my customer service, time management, and problem-solving skills in a professional environment.

Overview

3
3
years of professional experience

Work History

Hostess

Browns Socialhouse Waterloo
Waterloo, ON
07.2021 - Current
  • Greeted guests warmly upon arrival, seating them promptly.
  • Maintained a clean and organized dining area.
  • Verified reservations and wait times with customers.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Handled cash payments and reconciled daily transactions accurately.

Food Expeditor

Browns Socialhouse Waterloo
Waterloo, ON
07.2021 - Current
  • Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
  • Ensured that all plates were properly garnished before being served to customers.
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
  • Verified accuracy of order tickets prior to delivering food items to tables.
  • Assisted in maintaining a clean and organized work area throughout each shift.
  • Provided guidance on restaurant policies to new employees or trainees.

Busser

Browns Socialhouse Waterloo
Waterloo, ON
07.2021 - Current
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Greeted customers and answered questions about menu items.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Conducted regular checks on customer satisfaction levels during meal service.

Education

High School Diploma -

Bluevale Collegiate Institute
Waterloo
06-2023

Bachelor of Arts - Humanities

University of Toronto
Toronto

Skills

  • Dining Room Coordination
  • Dining Room Service
  • Guest Reservations
  • Guest Greeting
  • Payment Verification
  • Table Setting Arrangements
  • Booking Confirmation
  • Hospitality Service Expertise
  • Staff Training

Timeline

Hostess

Browns Socialhouse Waterloo
07.2021 - Current

Food Expeditor

Browns Socialhouse Waterloo
07.2021 - Current

Busser

Browns Socialhouse Waterloo
07.2021 - Current

High School Diploma -

Bluevale Collegiate Institute

Bachelor of Arts - Humanities

University of Toronto

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Lani Facey