Lane Allison

• Day-to-Day: Leading a product team of 3 software developers and 1 product designer to develop consumer-facing products focused on delivering a personalized coaching experience for customers. Responsibilities range from market/customer research, data modeling + analysis, code review, stakeholder management, product marketing and design.
• AI-Enablement: Focused heavily on how to leverage latest AI techniques to improve overall customer experience, including text-embedding, classification, and generative AI for more personalized coaching content creation.
• HRIS Integration Strategy: Set Cloverleaf's HRIS integration strategy for Cloverleaf. Considered 4 unified API vendors, developing POCs with each to evaluate the product, and successfully negotiated a significantly discounted contract with the leading vendor. Completed 60-hour Workday partner training to gain access to a Sandbox for testing. Scoped and validated technical implementation with top use-cases vetted against key customer stakeholders needs, and collaborated with CEO + Sales and CS team to establish a pricing model for enterprises with an HRIS integration implemented.
• Continuous Discovery: Conducting customer interviews 2x per week to build out opportunity solution trees for the business problems / outcomes my team was held responsible for like improving 60-day retention, driving manager-enabled experiences.
• Driving Personalization Metrics: Drove up customer calendar integration rate (from 10% to 70%), persona selection rate (from 20% to 90%), and launched coaching focus initiative (75% onboarding selection), all of which are leveraged to deliver a more personalized coaching experience to Cloverleaf customers.
• VIP Pilot Support: Driving strategy around the highest priority enterprise pilots, serving as a de-facto Solutions Architect to build trust and expedite the customer acquisition process.

Developed Tableau dashboards to better understand and report on AI/ML startup landscape. Developed weighted algorithm-based indexes to identify top 1000 and 3000 U.S. startup candidates to onboard to AWS AI/ML Products. Launched and managed ML Jumpstart Program designed to select and fund 15 small (5k-$20k) AI/ML projects for startups to "jumpstart" their business models and usage of AWS AI/ML products. Interfaced regularly with C-level startup executives to discuss AI/ML based projects / strategy and triaged/reported product-specific feedback to PMs/development teams.

Knowledge Engineering (KE) is a hybrid between project manager, data analyst, and consultant tasked with making Alexa smarter by ingesting large structured datasets into Graphiq's proprietary graph-based answering system. Managed the Alexa Kitchen team of 3 KEs to develop the Kitchen ontology, prioritize, acquire, and ingest food/nutrition related data sources, and design human-like data-based responses, like: "1 medium Granny Smith apple has 97 calories.", "1 cup is 16 tablespoons.", "According to Wine Spectator, steak is fairly wine-friendly. It goes well with many wines including Pinot Noir, Cabernet Sauvignon, and Chianti."

Senior Consultant, 2016-2017

Managed data visualization relationship between Graphiq and publishing partners: Reuters, Yahoo! News, and Yahoo! Finance.

Product Manager, 2013 – 2016

Researched and developed consumer facing websites designed around large sets of structured data

Launched Couples Coaching business and social media brand (@CouplesCoachLane) with over 40k+ followers focused on educating people on clinically proven methods for building healthier partnerships. Maintain an active roster of 20+ couples clients ranging in age from young twenties to mid fifties who struggle with a variety of challenges including addiction recovery, emotional detachment, infidelity, generalized anxiety, PTSD, autism, BPD, and anxiety. Conducted conflict management seminars and recorded relationship podcasts.

Interfaced with and assessed Veterans facing severe mental health challenges and facilitating industry-leading care. Administered CAPS-5 (Clinician-Administered PTSD Scale for DSM-5) to discern veterans' PTSD diagnosis and study eligibility.