Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LANDRY MUGABO

LANDRY MUGABO

Ottawa,ON

Summary

Caring and friendly customer service agent with 2 years of experience. Solid team player, motivated to maintain customer satisfaction and contribute to company success Excited about the prospect of working with you to improve the customer experience and increase retention through quick resolution of any customer concerns

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Tim Hortons
01.2023 - Current

Customer Service Representative

ADVENTIST UNIVERSITY OF CENTRAL AFRICA
01.2020 - 02.2022
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Answered constant flow of customer calls with minimal wait times.
  • Grew existing customer retention by 30% through exceptional customer service and effective retention techniques
  • Actively maintained and increased students by working closely with marketing team, and escalated calls when necessary, reducing the average time to resolution by 19% Actively worked to display a courteous and empathetic attitude to customers,

Education

High School Diploma -

Minor Seminary of Nyundo
Kigali,rwanda
12.2018

Skills

    Customer Retention,

    Customer Satisfaction

    MicrosoftExcel&word

    Problem-solving

    Fully bilingual

    Strong attention to detail

    Excellent time management

    Ability to work unsupervised

    Good listening

    Critical thinking skills

Certification

2016 best speaker in inter-high school debates

2021 customer services excellency

Timeline

Cashier

Tim Hortons
01.2023 - Current

Customer Service Representative

ADVENTIST UNIVERSITY OF CENTRAL AFRICA
01.2020 - 02.2022

High School Diploma -

Minor Seminary of Nyundo

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LANDRY MUGABO