Landry Konan
Edmonton,AB
Summary
Experienced and dedicated restaurant industry professional with a strong work ethic. Demonstrated ability to consistently deliver exceptional customer service, ensuring every guest leaves with a smile. Proficient in multitasking, leadership, and problem-solving, all while maintaining a positive attitude in fast-paced environments. Motivated team player who excels at providing top-notch service and creating memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Host / Host Lead
Earls Kitchen + Bar
08.2021 - 09.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Experience as a host in a high-end restaurant for two years.
DoorDash Lead
Earls Kitchen + Bar
05.2022 - 03.2023
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Ability to manage delivery issues and challenges in a dynamic environment.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Server Assistant / Food Runner
Earls Kitchen + Bar
09.2022 - 04.2023
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Server
Earls Kitchen + Bar
04.2023 - 12.2023
- Experienced waiter in an upscale restaurant offering impeccable and attentive service
- Ability to efficiently manage busy tables while maintaining a warm and friendly atmosphere
- Expertise in advising customers on the choice of drinks and dishes, highlighting the specialties of the establishment.
Host
Moxies Bar & Grill
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Busser / Food Runner
Moxie's Grill & Bar
04.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Harry Ainlay School
Edmonton, AB06-2022
Skills
- Team work / Team player
- Excellent Customer Service
- Communication skills
- OpenTable
- Problem solving
- Coaching and mentoring
Education and Training
other
Languages
French
Native or Bilingual
English
Native or Bilingual
Ask questions about comment reviews I have received over the years ! :)
I've collected a few nice comments from guests from over the years !
Timeline
Host
Moxies Bar & Grill
04.2024 - Current
Busser / Food Runner
Moxie's Grill & Bar
04.2024 - Current
Server
Earls Kitchen + Bar
04.2023 - 12.2023
Server Assistant / Food Runner
Earls Kitchen + Bar
09.2022 - 04.2023
DoorDash Lead
Earls Kitchen + Bar
05.2022 - 03.2023
Host / Host Lead
Earls Kitchen + Bar
08.2021 - 09.2022
High School Diploma -
Harry Ainlay School
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