LANDRE HAWKINS
Los Angeles,CA
Summary
Dedicated and hardworking professional with a strong work ethic and proven flexibility in adapting to diverse roles, responsibilities, and schedules. Highly motivated to excel and continuously improve, while fostering a positive environment that encourages others to perform at their best. Known for reliability, teamwork, and an unwavering drive to deliver exceptional results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
One Rodeo
06.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Concierge
The Century
10.2022 - 12.2024
- Exceptional Guest Service: Skilled in providing personalized, high-quality assistance to meet guest needs, ensuring a welcoming and memorable experience.
- Resourceful & Knowledgeable: Strong ability to coordinate reservations, transportation, and special requests while offering expert recommendations to enhance client satisfaction.
- Professional Communication: Adept at building rapport, handling inquiries with discretion, and resolving issues promptly to maintain a positive guest experience.
Salesman
Rolex
12.2020 - 10.2022
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
Personal Shopper
Dolce & Gabbana and Phillip Leim
01.2018 - 11.2020
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
Education
Associate's Degree - Business Administration
Santa Monica College
Santa Monica, CA06.2010
Skills
- Customer Service
- Hospitality
- Effective problem solving
- Excellent multitasking
- Team player mentality
- Detail-oriented approach
Certification
Guard Card
Timeline
Concierge
One Rodeo
06.2025 - Current
Concierge
The Century
10.2022 - 12.2024
Salesman
Rolex
12.2020 - 10.2022
Personal Shopper
Dolce & Gabbana and Phillip Leim
01.2018 - 11.2020
Associate's Degree - Business Administration
Santa Monica College
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