Landa Zadrima
Etobicoke,ON
Summary
Born in 24 March 1980.
Dynamic and dedicated server with proven expertise at Il Terzo Cerchio Italy, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through attentive service and effective problem-solving. Skilled in menu recommendations and maintaining cleanliness, consistently delivering exceptional dining experiences in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Weitress
Vertullo Giovanna
Il Terzo Cerchio Pistoia Italy
10.2002 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Skills
- Customer service
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Handling complaints
- Menu recommendations
- Hospitality service expertise
- Service prioritization
- Memory retention
- Complex Problem-solving
- Table setting
- Order accuracy
- Active listening
- Menu memorization
- Menu presentation
- Meal recommendations
- Hospitality and accommodation
Languages
Albanian
Native or Bilingual
Italian
Native or Bilingual
Inglese
Elementary
Timeline
Weitress
Vertullo Giovanna
10.2002 - 02.2024