Lance T. Kadzviti
Montreal,QC
Summary
Dynamic, sales and customer service associate. Highly-motivated personnel with desire to take on new positions and challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Door-to-Door Sales Representative
RPM Attic Insulation
Montreal, Quebec
02.2024 - Current
- Developed a rapport with potential customers by engaging in friendly conversation.
- Provided detailed information about the products being sold and answered customer questions.
- Maintained up-to-date knowledge on new products and services available for sale.
- Attended weekly team meetings to discuss sales strategies and targets.
- Knocked more than 100 doors each day to enhance sales opportunities.
Imaging Technician
Manulife
Montreal, Quebec
11.2022 - 08.2023
- Entered commands, specified sequences and adjusted transmitters for scans.
- Responsible for opening , preparing and sorting of all mail received .
- Analyzing the content of the documents to identify what business area/ work type it belongs to.
- Performing document scanning responsibilities on high speed scanners.
- Provide the business units electronic images on a timely basis.
Customer Service Representative
Gexel
Montreal, QC
11.2021 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Sales Associate
OK Zimbabwe
Harare, Zimbabwe
12.2019 - 12.2020
- Business to business calls.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Maintained accurate records of all sales activities in the company's CRM system.
- Continuously met sales goals via strategic prospecting.
- Developed good communication skills to connect with customers.
- Used technology resources to assist customers in locating and selecting items.
- Cold calling.
- Designed training programs focused on developing negotiation skills.
- Negotiated contracts with customers to secure sales deals.
- Analyzed customer feedback data to identify areas of improvement in communication processes.
Education
Certificate - Communications
Udemy
Online01-2024
Certificate - Project Management
Coursera
11-2023
Certificate - Business Management
Udemy
Online05-2023
High School Diploma -
Waddilove
Zimbabwe09-2019
Skills
- Door to door Sales
- Goal-Oriented
- Building Rapport
- Cold-Calling
- negotiation
- B2B and B2C Sales
- Good Communication
- Negotiation
- Proficiency In Verbal and written Communication
- Customer Relationship Management
- Computer skills(MS office, Google workspace, etc)
- Sales Planning
Timeline
Door-to-Door Sales Representative
RPM Attic Insulation
02.2024 - Current
Imaging Technician
Manulife
11.2022 - 08.2023
Customer Service Representative
Gexel
11.2021 - 11.2022
Sales Associate
OK Zimbabwe
12.2019 - 12.2020
Certificate - Communications
Udemy
Certificate - Project Management
Coursera
Certificate - Business Management
Udemy
High School Diploma -
Waddilove
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