Lance T. Kadzviti
Montreal,QC
Summary
Dynamic, sales and customer service associate. Highly-motivated personnel with desire to take on new positions and challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Door-to-Door Sales Representative
RPM Attic Insulation
Montreal, Quebec
02.2024 - Current
- Developed a rapport with potential customers by engaging in friendly conversation.
- Provided detailed information about the products being sold and answered customer questions.
- Maintained up-to-date knowledge on new products and services available for sale.
- Attended weekly team meetings to discuss sales strategies and targets.
- Knocked more than 100 doors each day to enhance sales opportunities.
Imaging Technician
Manulife
Montreal, Quebec
11.2022 - 08.2023
- Entered commands, specified sequences and adjusted transmitters for scans.
- Responsible for opening , preparing and sorting of all mail received .
- Analyzing the content of the documents to identify what business area/ work type it belongs to.
- Performing document scanning responsibilities on high speed scanners.
- Provide the business units electronic images on a timely basis.
Customer Service Representative
Gexel
Montreal, QC
11.2021 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Sales Associate
OK Zimbabwe
Harare, Zimbabwe
12.2019 - 12.2020
- Business to business calls.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Maintained accurate records of all sales activities in the company's CRM system.
- Continuously met sales goals via strategic prospecting.
- Developed good communication skills to connect with customers.
- Used technology resources to assist customers in locating and selecting items.
- Cold calling.
- Designed training programs focused on developing negotiation skills.
- Negotiated contracts with customers to secure sales deals.
- Analyzed customer feedback data to identify areas of improvement in communication processes.
Education
Certificate - Communications
Udemy
Online01-2024
Certificate - Project Management
Coursera
11-2023
Certificate - Business Management
Udemy
Online05-2023
High School Diploma -
Waddilove
Zimbabwe09-2019
Skills
- Door to door Sales
- Goal-Oriented
- Building Rapport
- Cold-Calling
- negotiation
- B2B and B2C Sales
- Good Communication
- Negotiation
- Proficiency In Verbal and written Communication
- Customer Relationship Management
- Computer skills(MS office, Google workspace, etc)
- Sales Planning
Timeline
Door-to-Door Sales Representative
RPM Attic Insulation
02.2024 - Current
Imaging Technician
Manulife
11.2022 - 08.2023
Customer Service Representative
Gexel
11.2021 - 11.2022
Sales Associate
OK Zimbabwe
12.2019 - 12.2020
Certificate - Communications
Udemy
Certificate - Project Management
Coursera
Certificate - Business Management
Udemy
High School Diploma -
Waddilove
Similar Profiles
Romina ChagasRomina Chagas
Virtual Assistant and Data Entry at Ez Attic InsulationVirtual Assistant and Data Entry at Ez Attic Insulation
Veronika LozovaVeronika Lozova
Senior Account Manager at Green Attic InsulationSenior Account Manager at Green Attic Insulation
Jessie BuntingJessie Bunting
Business Owner at Attic Print ShopBusiness Owner at Attic Print Shop
Michael MatondoMichael Matondo
Insurance Analyst at Manulife InsuranceInsurance Analyst at Manulife Insurance
ALICE ARREYALICE ARREY
Amazon Connect Developer at Quest DiagnosticsAmazon Connect Developer at Quest Diagnostics