Lance Monachese
Toronto,Canada
Summary
A seasoned Lead Bartender with a proven track record at Eataly, I excel in enhancing customer experiences and developing innovative cocktail programs. My expertise in Microsoft Office Suite and exceptional communication skills have significantly contributed to operational efficiency and guest satisfaction. I am known for my dedicated professionalism and effective organizational abilities.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Eataly
Toronto, Canada
10.2019 - 09.2024
- Foster strong relationships with guests to enhance the customer experience.
- Provide detailed descriptions of various wines, including regions, grape varieties, and fermentation processes.
- Inform guests about daily specials, including food and beverage offerings.
- Collaborate effectively with co-workers and management to ensure smooth operations.
- Manage bar stock and inventory.
- Conduct cash deposits at the end of the day.
- Develop and implement cocktail programs.
- Develop training programs for staff to increase product knowledge and confidence. (Cocktail, Wine and spirit classes)
Bartender/Supervisor
Firkin on Bay Street
Toronto, Canada
01.2018 - 10.2019
- Build and maintain guest relationships to ensure a welcoming environment
- Oversee bar inventory management
- Handle opening and closing responsibilities
- Managed co-workers during shifts, performed cash-outs, and prepared inventory orders for the next day
Server/Bartender
Jack Astor’s
Burlington, Canada
02.2017 - 12.2017
- Delivered excellent customer service and ensured guest satisfaction
- Took orders and expedited food service
- Assisted with opening and closing duties
- Worked collaboratively in a team-oriented environment
Server/Bartender
The Firehall
Oakville, Canada
08.2013 - 02.2017
- Provided outstanding customer service to clients
- Managed orders and food running effectively
- Involved in opening and closing responsibilities
- Contributed to a positive team environment
Education
3-year Advanced Diploma - Advertising and Marketing Communications
Sheridan College
Oakville, ON01.2015
Skills
- Proficient in Mac and PC
- Proficient in Microsoft Office Suite
- Strong communication skills
- Excellent customer service abilities
- Dedicated Professionalism
- Effective Organizational Skills
- Effective time management
- Compelling Public Speaking
- Suggestive selling
- Cocktail list development
Additionalinformation - References
Available upon request.
Timeline
Lead Bartender
Eataly
10.2019 - 09.2024
Bartender/Supervisor
Firkin on Bay Street
01.2018 - 10.2019
Server/Bartender
Jack Astor’s
02.2017 - 12.2017
Server/Bartender
The Firehall
08.2013 - 02.2017
3-year Advanced Diploma - Advertising and Marketing Communications
Sheridan College
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