Lance McClurg
Edmonton
Summary
Experienced with managing large retail environments, focusing on operational excellence and team development. Utilizes leadership skills to drive store performance and customer satisfaction. Track record of implementing effective strategies to enhance sales and streamline operations.
Overview
24
24
years of professional experience
Work History
Store Director
SEPHORA
07.2025 - Current
- Manage the client service, people development, sales, productivity, merchandising, operational and human resource functions of their store.
- Ensure adherence to the SEPHORA concepts and culture, ensuring maximum profitability and compliance with SEPHORA's objectives and policies.
Store Director
SEPHORA
07.2023 - 07.2025
- Manage the client service, people development, sales, productivity, merchandising, operational and human resource functions of their store.
- Ensure adherence to the SEPHORA concepts and culture, ensuring maximum profitability and compliance with SEPHORA's objectives and policies.
Store Director
SEPHORA
07.2022 - 07.2023
- Manage the client service, people development, sales, productivity, merchandising, operational and human resource functions of their store.
- Ensure adherence to the SEPHORA concepts and culture, ensuring maximum profitability and compliance with SEPHORA's objectives and policies.
Client Experience Manager, West Edmonton Mall
SEPHORA
09.2021 - 07.2022
- Responsible for managing all aspect of the client experience and all services, classes and events in the store.
- Supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within the store.
- Accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
Interim Talent and Operations Manager, Southgate Mall
SEPHORA
03.2021 - 09.2021
- Responsible for managing the People and Operations aspects of the store.
- Support in areas such as staffing/zoning of the store, beauty advisor training and education, onboarding of new advisors, store scheduling and overall execution of Sephora operation standards within the store.
Outreach Specialist
Talncy
02.2021 - 05.2021
Client Experience Manager, Southgate Mall
SEPHORA
02.2020 - 03.2021
- Responsible for managing all aspect of the client experience and all services, classes and events in the store.
- Supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within the store.
- Accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
Talent Manager, West Edmonton Mall
SEPHORA
09.2018 - 02.2020
- Responsible for managing the People aspects of the store, such as people development, recruiting, beauty advisor training and education, onboarding of new advisors.
IKEA Food Manager
IKEA Group
01.2002 - 08.2018
Point of Sale Country Implementation Responsible
IKEA Group
06.2015 - 06.2017
Range and Purchasing Manager
IKEA Group
09.2011 - 02.2014
Point of Sale Support Specialist
IKEA Group
09.2007 - 11.2011
Education
Human Resource Management Certificate - Human Resources Management and Services
University of Alberta
01.2021
Boise State University
01.1990
Boise High School
01.1988
Skills
- Customer Experience
- Strategy
- Forecasting
- Sales leadership
- Vendor relationship development
- Staff leadership
- People management
- Store operations
- Strategic planning
- Retail management
- Inventory oversight
- Leadership development
Languages
English
Native or Bilingual
Timeline
Store Director
SEPHORA
07.2025 - Current
Store Director
SEPHORA
07.2023 - 07.2025
Store Director
SEPHORA
07.2022 - 07.2023
Client Experience Manager, West Edmonton Mall
SEPHORA
09.2021 - 07.2022
Interim Talent and Operations Manager, Southgate Mall
SEPHORA
03.2021 - 09.2021
Outreach Specialist
Talncy
02.2021 - 05.2021
Client Experience Manager, Southgate Mall
SEPHORA
02.2020 - 03.2021
Talent Manager, West Edmonton Mall
SEPHORA
09.2018 - 02.2020
Point of Sale Country Implementation Responsible
IKEA Group
06.2015 - 06.2017
Range and Purchasing Manager
IKEA Group
09.2011 - 02.2014
Point of Sale Support Specialist
IKEA Group
09.2007 - 11.2011
IKEA Food Manager
IKEA Group
01.2002 - 08.2018
Boise State University
Boise High School
Human Resource Management Certificate - Human Resources Management and Services
University of Alberta