LANCE LLAGAS
Winnipeg,Manitoba
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Appointment Coordinator/Receptionist
Crown Auto Group (BDC)
01.2021 - Current
- Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
Baker
Tim Hortons
01.2021 - 09.2021
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Education
Law Safety And Protection
North West Law Enforcement Academy
Winnipeg, Manitoba09.2023
High School Diploma - Grade 12
Daniel McIntyre Collegiate Institute
Winnipeg, Manitoba06.2021
Skills
- Fluent in Tagalog and English
- Standard CPR & AED
- Police Report Writing (50 hrs)
- Police Defensive Tactics certificate
- Restricted and Non-Restricted Firearms Safety Course
- Non-Violent Crisis Intervention course
- Class 5F Driver's License
- Public Speaking
- Indigenous Awareness, Sensitivity training course
- Diversity and Inclusion course
- Suspect Interrogation
- Strong Communication Skills
- Strong Computer Skills (Microsoft and Word)
- Excellent Physical Condition
- Civilian Response To Active Shooter Training Certificate
- Arrest and Control
- Officer Safety
- Strong Interpersonal Skills
- Manitoba Security License
Awards Honours
- Honour Roll (2020) Isaac Brock School
- Honour Roll (2021) Isaac Brock School
- Track and Field 4 by 100m 2nd place. (2018)
- Track and Field 200m Sprint 3rd place. (2019)
Volunteer Experience
- Winnipeg Harvest Food Bank (2020-21)
- 204 Neighbourhood Watch Inc (2022 - Present)
- WPS Half Marathon (2022)
- RBC Convention Center Comic-con (2020)
- Bear Clan Patrol(2022 - Present)
Languages
English
Tagalog
Timeline
Appointment Coordinator/Receptionist
Crown Auto Group (BDC)
01.2021 - Current
Baker
Tim Hortons
01.2021 - 09.2021
Law Safety And Protection
North West Law Enforcement Academy
High School Diploma - Grade 12
Daniel McIntyre Collegiate Institute
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