Lance Leeder
Oshawa,ON
Summary
Highly adaptable professional with strong problem-solving, communication, and teamwork skills. Proven ability to quickly adapt to new environments, demonstrating an eagerness to contribute to team success and further develop professional skills while providing a positive attitude, and unwavering commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CDC Ambassador
Value Village
01.2023 - Current
- Enhanced donor satisfaction by efficiently coordinating donation pick-ups and dropoffs.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Coordinated with management and staff to ensure optimal strategies met the needs of the business.
- Identified process improvements in day-to-day functioning of department.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Managed interactions with donors and donation center personnel to achieve goals.
Shift Leader
SoftMoc
10.2022 - 12.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Regulated pricing, inventory count and supply during shift hours.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Cast Member
Cineplex
08.2021 - 09.2022
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow Cast Members to ensure seamless operations and consistent guest satisfaction.
Warehouse Associate
AppleOne
07.2018 - 09.2019
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in reducing product damage by properly handling and storing materials.
Waiter
Cafe Demetre
09.2017 - 05.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Arts - Media Studies
Trent University
Oshawa, ON06-2026
Ontario College Advanced Diploma - Game Design And Development
Centennial College - Story Arts Centre
Toronto, ON06.2022
Skills
- Problem Sensitivity
- Organizational skills
- Effective communication
- Multitasking Abilities
- Conflict Resolution
- Team Leadership Initiative
- Team Member Motivation
- Relationship Building
- Continuous Improvement
- Time Management
- Adaptability and Flexibility
- Reliability
Certification
CDC Certification - January 2025
Ontario Smart Serve - August 2021
Timeline
CDC Ambassador
Value Village
01.2023 - Current
Shift Leader
SoftMoc
10.2022 - 12.2022
Cast Member
Cineplex
08.2021 - 09.2022
Warehouse Associate
AppleOne
07.2018 - 09.2019
Waiter
Cafe Demetre
09.2017 - 05.2018
Bachelor of Arts - Media Studies
Trent University
Ontario College Advanced Diploma - Game Design And Development
Centennial College - Story Arts Centre
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