Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lance Kennedy

Stouffville

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Passionate about day-to-day operations and providing a top-quality customer experience. Known to think outside of the box when it comes to solving problems and eager to offer suggestions for improvement on an ongoing basis. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Deputy returns officer/Information Assistant

Elections Ontario
02.2025 - 02.2025

Greet, direct, and assist electors at voting location. Process electors, revise their information and issue ballots on election day.

Assistant Manager Guest Experience/Key Leader/Educator

lululemon
11.2019 - 02.2025
  • Provided customers with great guest experiences while in store by interacting with them to educate on lululemon products and assess their needs while also addressing concerns and providing effective feedback
  • Lead weekly Inventory count in store and responsible for submitting report on time
  • Assisted with the opening and closing of the store where duties included opening and closing registers, inventory replenishment and organization in the store front and backroom/storage area as well as ensuring the store was always neat and clean
  • Conducted visual merchandising in store as guided by Visual Merchandise company guide
  • Captain for Run 905 Run Crew
  • Received and processed incoming and outgoing inventory
  • Responsible for ensuring accurate inventory processing as well as organized placement on the floor, in back room and storage areas
  • Promoted to Key Leader April 2021
  • Supported team members in their Guest Education roles by providing leadership, guidance, and assisting with decision making
  • Used Point of Sale system to process guest transactions; payments, refunds/exchanges and gift cards
  • Used handheld mobile devices to access and order products for guests from E-Com and Distribution Centres
  • Collaborated with Store Manager on hiring, onboarding and coaching of Part Time, Full Time and Seasonal Educators
  • Fulfilled customer online orders in store and arranged shipping or pick up as per the guest’s order
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Educated staff on organizational mission and goals to help employees achieve success.

Audio Engineer

Sportsnet 590 The Fan
05.2003 - 06.2024
  • Technical Producer for various shows and broadcasts on The FAN 590 and network affiliates including: Midday Shows 10am – 2pm, Toronto Blue Jays Games, Daily Golf Show, IIHF World Junior Hockey Games
  • Responsible for training new board operators during their onboarding with The FAN 590
  • Quickly responded to planned and unplanned program changes to ensure shows were successful
  • Coordinated with Rogers Sports and Media TV for simulcast programs where required
  • Produced music beds and additional audio for in-show segments
  • Archived play by play properties that are aired on The FAN 590
  • Assisted where needed in getting additional audio for other The FAN 590 programming and for Sportsnet
  • Prepared for recording sessions by selecting and setting up microphones.
  • Enhanced sound quality and added various sound effects to recordings.
  • Regulated volume level and sound quality during recording sessions.
  • Set up and tested equipment prior to events, broadcasts, and recordings.
  • Worked with video editors to synchronize audio with video segments.
  • Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
  • Collaborated with producers and performers to determine and achieve desired sound for productions.
  • Collaborated with clients to determine project scopes and set milestones.

Education

Radio Broadcasting Diploma -

Seneca College
Toronto, ON
06.2003

Law Enforcement Diploma - undefined

Seneca College
King City, ON
05.1996

Skills

  • Learning new skills
  • Team leadership
  • Inventory management
  • Accuracy in inventory counts
  • Adaptability
  • Physical stamina
  • Team collaboration
  • MS Office
  • XStore POS
  • Strategic thinking
  • Recruiting and interviewing
  • Retail operations

Languages

English
Native or Bilingual

Timeline

Deputy returns officer/Information Assistant

Elections Ontario
02.2025 - 02.2025

Assistant Manager Guest Experience/Key Leader/Educator

lululemon
11.2019 - 02.2025

Audio Engineer

Sportsnet 590 The Fan
05.2003 - 06.2024

Law Enforcement Diploma - undefined

Seneca College

Radio Broadcasting Diploma -

Seneca College
Lance Kennedy