Lance Hakim
Coquitlam,BC
Summary
Adept at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams.
Overview
22
22
years of professional experience
Work History
Translink EDI Task Force (volunteer)
Translink/BCRTC
12.2023 - Current
- Contributed significantly towards business growth by driving key projects from inception through execution.
- Coordinated training programs to enhance skill sets and improve overall team capabilities.
- Enhanced team performance by implementing strategic planning and goal-setting initiatives.
- Championed process improvements that led to increased efficiency in task force operations within the organization.
- Championed company-wide initiatives aimed at promoting gender parity in leadership roles.
- Mentored junior team members, promoting a diverse and inclusive learning environment.
- Developed comprehensive training materials, leading to a more inclusive workplace environment.
Field Operations Supervisor
BCRTC
03.2002 - Current
- The Field Operations Supervisor is accountable for providing service to the public in accordance with related BCRTC policies and procedures.
- The supervision of staff, recording of and response to all Field Operation Activities.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Mentored employees, fostering professional growth and development while strengthening the organization''s talent pipeline.
- Onsite coordination of emergency response and alternate service requirements.
- Provides a safe environment for customers and employees through follow up and supervision.
- Trained workers in proper methods, equipment operation and safety procedures.
- Communicated with stakeholders on job milestones.
- Provided feedback to workers on job performance and safety procedures.
- Analyzed operational data to identify trends and opportunities for process optimization, leading to increased efficiency across all aspects of field operations.
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Developed training materials and facilitated onboarding processes for new hires, improving overall team performance.
- Collaborated with management to develop strategic plans for operational improvements, driving long-term success in the organization.
- Resolved personnel conflicts quickly and professionally, fostering a positive work environment that supported teamwork and collaboration.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
UBC Sauder School of Business
Vancouver, BCHigh School Diploma -
John Oliver Secondary School
Vancouver, BC06.1989
Skills
- Staff Development
- Unconscious Bias Awareness
- Disability Awareness
- Relationship Building
- Staff Supervision
- Instructional Leadership
- Training delivery
- Multicultural Leadership
- Organizational Development
- New System Implementation
- Inclusive leadership
- Networking
- Interpersonal Communication
Languages
English
Full Professional
Timeline
Translink EDI Task Force (volunteer)
Translink/BCRTC
12.2023 - Current
Field Operations Supervisor
BCRTC
03.2002 - Current
UBC Sauder School of Business
High School Diploma -
John Oliver Secondary School
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