Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lance Caines

Milton

Summary

Dedicated Tow Truck Driver with a strong work ethic and proven expertise in towing equipment operation at East Coast Towing. Delivered exceptional customer service in high-stress situations, ensuring safe and efficient vehicle recovery. Recognized for maintaining a clean driving record and enhancing safety standards through thorough inspections and proactive communication.

Overview

9
9
years of professional experience

Work History

Tow Truck Driver

East Coast Towing
03.2020 - 08.2024
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.

Truck Driver

Elite Towing And Recovery
03.2015 - 06.2020
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.

Education

Grade 12 - High School

Turner Fenton
Brampton, ON
06.2002

Skills

  • Strong work ethic
  • Towing equipment operation
  • Safe driving practices
  • Customer service

Languages

English
Professional Working

Timeline

Tow Truck Driver

East Coast Towing
03.2020 - 08.2024

Truck Driver

Elite Towing And Recovery
03.2015 - 06.2020

Grade 12 - High School

Turner Fenton

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Lance Caines