Lance Brown
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in analysis, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and friendly service. Known for reliability and positive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
Innovatia
11.2021 - 06.2023
- Collaborated with clients to efficiently identify and resolve complex technical issues while also building rapport in a fast-paced, customer-oriented environment.
- Executed analysis of systems to diagnose and fix a wide variety of hardware, network, and software related problems.
- Provided efficient solutions to customers via email, phone, and live troubleshooting sessions.
- Managed high-volume ticket queues and organized backlog while maintaining exceptional levels of customer service.
- Strengthened interpersonal and time-management skills through daily verbal and written correspondence with customers.
Maintenance Crew Member
Anchorage Provincial Park
06.2018 - 08.2021
- Performed basic maintenance tasks including landscaping, cleaning facilities and delivering wood to customers.
- Collaborated with office staff to greet arriving customers and address their requests in-person.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Followed safety precautions and maintained positive attitude to help ensure a positive work environment.
Education
Information Technology - Network Support
New Brunswick Community College
Saint Andrews, NB06-2021
Skills
- Polite
- Detail-oriented
- Excellent problem-solver
- Strong technical abilities
- Resourceful
- Organized
- Team player
- Effective verbal and written communicatior
Timeline
Technical Support Specialist
Innovatia
11.2021 - 06.2023
Maintenance Crew Member
Anchorage Provincial Park
06.2018 - 08.2021
Information Technology - Network Support
New Brunswick Community College
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