LANAYA DAVIS
Abbotsford,B.C.
Summary
Dynamic professional with a strong focus on customer service and team development, demonstrated in roles such as Assistant Hotel Manager and Sales & Design Consultant. Proven track record in enhancing client satisfaction through effective communication and innovative project presentations using CAD and Sketchup. Achievements include successfully transforming small restaurant business operations and improving service quality at Hilton Whistler Hotel. Committed to fostering a collaborative environment where every team member feels valued, leading to heightened performance and client satisfaction.
Overview
22
22
years of professional experience
Work History
Financial Educator and Insurance Consultant
World System Builder
Vancouver, Canada
04.2024 - Current
- Assisting Clients with Financial Needs through education-based understanding, Client Discovery and Investment Risk Assessment
- Ensuring compliance regulations have been met through being consistently diligent organizing, scheduling calendars, filing and sorting, keeping it clean and categorized for future reference
- Fully Sponsored, E&O/Professional Liability Insured, Bonded, Coachable,
Product Specialist
Trail Appliances
Abbotsford, Canada
01.2022 - 01.2024
- On-Site Customer Interaction on a per client Needs Based process
- Continual Product Knowledge for numerous brands and with endless features all similar yet called different terms, I'm Coachable to learn it all
Sales and Design Consultant
Tip-Top Carpet One & Floors
Abbotsford, Canada
01.2016 - 01.2022
- Knowledge of Surfaces Materials: Tile, Hardwood, Vinyl (Sheet, LVP, SPC), Carpet, Outdoor Carpet, Commercial application, Cork, and others
- From initial client contact, through calculations of material overages, scheduling of installation to completion and follow-up
- Calculating Margins in Costs and Overhead, Lead Times, and Availability
- Communicating these to the clients clearly and promptly
Sales and Design Consultant, Administration, Product and Procedure Skill Development Assistant
La-Z-Boy Furniture Galleries
Langley, Canada
01.2012 - 01.2016
- Company Overview: The opportunity to experience the systems and procedures of the multi-location franchise
- Hired Front Desk Attendant, quickly evolving to Administrative Assistant, Service Department Liaison and Assistant for the Skill Development Workshops
- Promoted to Sales and Design Consultant
- The product knowledge was only a part of being in the 10 people Sales Team
- The opportunity to experience the systems and procedures of the multi-location franchise
Assistant Manager and Head of Wedding & Cake Department
Olde Towne Bakery
Abbotsford, Canada
01.2008 - 01.2012
- Manager of a small team of Kitchen and Front of House Employees
Chef of Pastry Department and Banquet Desserts
Hilton Hotel Chateau & TCC Convention Center
Whistler, Canada
01.2005 - 01.2008
- Full Menu Development and implementation of Multi Department and Detail for Original Hotel Opening
Multi-Department Swing Cook - Grande Manger/Pastry/Banquet/Night Line/Buffet
Sutton Place Hotel
Vancouver, Canada
01.2003 - 01.2005
- Utilizing the skills learned in my Culinary and Dessert Training in an Apprenticeship
- Being of Use in Many Departments
Education
BACHELOR OF BUSINESS -
College of the Rockies
01.2004
PROFESSIONAL CULINARY ARTS & BAKING & PATISSERIE ARTS DIPLOMA -
Dubrulle at the Arts Institute of Vancouver
01.2006
FOOD SAFE CERTIFICATION -
01.2024
Skills
- Project Management
- Directing Food Service Departments
- Managing CRM Databases
- Maintaining Expenses & Budgets
- Order & Product ETA Management
- Menu Development and Costing
- SketchUp 3D Design
- Microsoft Office
- Job Nimbus Job Management Software
- Floor Plan Creator
- Schluter Innovation Workshop 1
- CRM Software
- QuickBooks
References
- Roseanne Shroeder, Tip-Top Carpet One and Floors, Controller and CFO, 604.850.6632, roseanne@tip-top.ca
- Gerald Miller, La-Z-Boy Furniture Galleries, Owner, Upon Request, geraldmiller@lzbfurnituregalleries.com
Timeline
Financial Educator and Insurance Consultant
World System Builder
04.2024 - Current
Product Specialist
Trail Appliances
01.2022 - 01.2024
Sales and Design Consultant
Tip-Top Carpet One & Floors
01.2016 - 01.2022
Sales and Design Consultant, Administration, Product and Procedure Skill Development Assistant
La-Z-Boy Furniture Galleries
01.2012 - 01.2016
Assistant Manager and Head of Wedding & Cake Department
Olde Towne Bakery
01.2008 - 01.2012
Chef of Pastry Department and Banquet Desserts
Hilton Hotel Chateau & TCC Convention Center
01.2005 - 01.2008
Multi-Department Swing Cook - Grande Manger/Pastry/Banquet/Night Line/Buffet
Sutton Place Hotel
01.2003 - 01.2005
BACHELOR OF BUSINESS -
College of the Rockies
PROFESSIONAL CULINARY ARTS & BAKING & PATISSERIE ARTS DIPLOMA -
Dubrulle at the Arts Institute of Vancouver
FOOD SAFE CERTIFICATION -
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