Lanaya Stooshnov
Calgary,Canada
Summary
Results Driven Exceptional communication, secretarial, and problem solving skills to bring a remarkable change in the overall efficiency of the office. Dedicated Resourceful and passionate administrative professional with over 10 years of expertise. Goal Oriented Desire to succeed in a fast-paced environment to make a difference in the office administrative procedures.
Overview
27
27
years of professional experience
Work History
Office Assistant
AMP Realty/AM Mortgage
Calgary, Canada
12.2016 - 06.2017
- Maintained client database and all communication
- Responsible for all weekly and month end accounting including collecting rental payments
- Performed all clerical duties and cold calling to generate leads in real estate sales
- Assisted in open house showings and media events
- Assisted in print and media design and creative writing process
- Managed rental properties, tenants and rental incomes of each property for out of country owners
Customer Relations - Cashier
Calgary Zoo
Calgary, Canada
01.2015 - 12.2016
- Ensured that each customer received outstanding service by providing a friendly environment
- Packaged customer purchases in an organized fashion
- Maintained an awareness of all promotions, and advertisements
- Communicated customers’ requests to management
Office Administrator
Nick’s Restaurant
01.2008 - 12.2011
- Maintained and updated client database and records which included prospects, customers and clients for large corporate catering business
- Responsible for ordering office supplies, answering phones and various other tasks as needed
- Assisted in phone duties to greet clients and route calls to appropriate staff
- Performed all clerical duties, faxing, filing, typing, emails, scans, mail runs and bank deposits
- Built strong relationships with customers through positive attitude and caring; initiated timely response to emails, voice-mails and written correspondence
- Trained and hired new front end employees
Investor Relations, Executive Assistant
Hedlin Lauder Associates Inc
01.2007 - 12.2008
- Orchestrated all operation functions including but not limited to: award ceremonies, executive meetings and other work-related outings.
- Aided in scheduling appointments for the Vice President.
- Managed files, provided customer service, wrote correspondence and arranged meetings and conferences
- Coordinated all aspects of internal and external visitor meetings, seminars, interviews.
- Scheduled and coordinated weekly, biweekly and monthly research management and new ideas team meetings
Administrative Accounting
Kane’s Harley Davidson
01.2006 - 12.2006
- Responsible for providing regular input on monthly reports.
- Assisted various departments with special projects as needed
- Performed general office duties and administrative tasks
- Aided in rental bike division – ensured process of rentals completed proficiently
Office Manager
Atrium Business Centre
01.1998 - 12.2006
- Ensured that clients and vendors were comfortable when entering the building by meeting their rental needs and expectations
- Maintained equipment inventory, scheduled maintenance and handled customer correspondence
- Orchestrated company special events
- Assisted with maintaining office budget, negotiated office equipment/supplies price reductions
- Created and Implemented a Policy and Procedures Manual for the company
- Supported staff effectively in assigned project-based work
- Achieved appreciation for arranging team meetings and publishing accurate minutes
- Recognized for organizing a successful multi-country trip for the CEO which resulted into long-term business relationship with other businesses
Business Owner, Operator/Manager, Nail Technician
PHENOMENAILS Nail Salon
01.1990 - 12.1994
Education
Diploma - Paralegal Education
Reeves College
Spanish and Italian
Mount Royal College (MRU)
Skills
- Fax/Scan machines
- Photocopiers
- Videoconferencing
- General office equipment
- Accounting Software
- Spreadsheets
- Word processing
- Database management
- MS Office
- Word
- Excel
- PowerPoint
- Brokerwolf
- Top Producer
- CREB
- Ability to handle multiple priorities
References
Available on request
Volunteer Experience
- Volunteer, The Calgary Zoo, 05/01/14, 03/31/20, I volunteered mainly in the Penguin Plunge Exhibit but was always taking part in new experiences and challenges in all areas of the zoo., One on one contact with customers, greeting and answering any questions they may have in regards to penguins or other animals, directions, exhibits and volunteered during main events happening at the zoo.
- Volunteer, Calgary Drop in Centre, 01/01/11, 12/31/12, Managed the clothing room full-time, Co-ordinated incoming corporate donations and outgoing services and items to public and other Charitable associations
- Volunteer, Calgary Food Bank, 01/01/12, 12/31/12, Prepared and distributed food hampers
- Peer Counsellor/Volunteer, Calgary Women’s Centre, 01/01/10, 12/31/10, Co-ordinated available services to appropriate individuals, volunteered at fund-raising events and the toy store during Christmas
Personal Development
- Dog walker and Pet sitter
- Animal Welfare and Conservation
- Reading
- Writing
- PADI Certified Diver
- Fitness
- Walking
- Continuous learning and experiencing other cultures
Timeline
Office Assistant
AMP Realty/AM Mortgage
12.2016 - 06.2017
Customer Relations - Cashier
Calgary Zoo
01.2015 - 12.2016
Office Administrator
Nick’s Restaurant
01.2008 - 12.2011
Investor Relations, Executive Assistant
Hedlin Lauder Associates Inc
01.2007 - 12.2008
Administrative Accounting
Kane’s Harley Davidson
01.2006 - 12.2006
Office Manager
Atrium Business Centre
01.1998 - 12.2006
Business Owner, Operator/Manager, Nail Technician
PHENOMENAILS Nail Salon
01.1990 - 12.1994
Diploma - Paralegal Education
Reeves College
Spanish and Italian
Mount Royal College (MRU)
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