Lana Medeiros Silva
Toronto,Canada
Summary
University student with completed coursework in Human Resource Management pending graduation date, actively seeking career development opportunities. Recognized for reliability and ability to tackle challenges by utilizing problem-solving and task prioritization skills, contributing to team success. Developed leadership and team management skills in a fast-paced retail environment. Excelled in customer service and operational efficiency, with a focus on enhancing team performance and customer satisfaction. Now looking to move into a new profession, employing these transferable skills as well as knowledge to achieve significant success.
Overview
9
9
years of professional experience
Work History
Assistant Front End Manager
Freshco
04.2019 - Current
- Performed opening/closing duties as required, including counting cash drawers and preparing deposits
- Coached and trained new employees procedures and company protocols
- Monitored cash registers to ensure accurate transactions and prevent theft or discrepancies
- Used computers and Excel program to enter data and process information as well as tracked employee time in Kronos and verified hours for accurate payroll
- Identified and reported suspicious transaction activity on to fraud analytics team for review on Profitect
- Supervised front end team members in daily tasks and provided support as needed
- Trained new employees on proper procedures and company policies for front end department
- Resolved customer complaints or issues in timely and professional manner
- Manually entered vendor invoices into EDS system as well as escalated potential issues related to invoicing errors to appropriate personnel for resolution
- Scheduled breaks, lunches, and shifts for all front end employees to maintain proper coverage
- Kept front end stocked, clean and ready for customer demands to boost team productivity
Receptionist
En Vogue Salon and Spa
07.2018 - 04.2019
- Scheduled appointments and documented updates in scheduling software
- Answered questions regarding company pricing and policies
- Greeted incoming guests and directed individuals to appropriate personnel
- Answered incoming phone calls and provided information or transferred calls accordingly
Cashier/Supervisor
Peter's Nofrills
07.2016 - 07.2018
- Kept clean, organized, and well-stocked checkout areas
- Addressed customer questions and complaints with professionalism
- Gave customers full attention and attended to their needs
- Issued refunds and credits to customers and documented reasons
- Maintained neat drawer with correct amount of change to meet customer needs
Education
Bachelor of Arts (B.A.) Completed All Coursework - Human Resource Management
York University
North York, ON06-2025
High School Graduation Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School
Toronto, ON06.2019
Skills
- Customer service
- Staff Supervision
- Task Delegation
- Staff Training and Development
- Multitasking Abilities
- Managing Operations and Efficiency
- Staff Development
- Computer Skills
- Problem-Solving
- Positive Attitude
- Professional and Courteous
- Staff Management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Assistant Front End Manager
Freshco
04.2019 - Current
Receptionist
En Vogue Salon and Spa
07.2018 - 04.2019
Cashier/Supervisor
Peter's Nofrills
07.2016 - 07.2018
High School Graduation Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School
Bachelor of Arts (B.A.) Completed All Coursework - Human Resource Management
York University
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