Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Timeline
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LANA HAFI

Mississauga,ON

Summary

Dedicated and highly motivated business student with a strong background in customer service and marketing, complemented by a passion for data-driven decision making. Proven ability to enhance brand image through insightful data analysis. Ready to collaborate with the team and help achieve company goals.

Overview

2
2
years of professional experience

Work History

Marketing Team Member

Venture For Canada
05.2023 - 06.2023
  • Developed and executed effective social media strategies to increase brand visibility
  • Provided marketing insights and developed comprehensive marketing plans to drive engagement and reach
  • Contributed to enhancing corporate branding and improving digital visibility
  • Handled social media profiles for a small organization, managing content creation and strategy
  • Created engaging and compelling content for various social media platforms

Customer Service Intern

ITAS Group
07.2022 - 09.2022
  • Handled customer service calls for services & logged call details and linked them to customer profile
  • Helped service manager prepare service logs for engineers
  • Arranged engineer dispatch

Accountant Intern

ITAS Group
06.2021 - 08.2021
  • Helped prepare month-end, quarterly and year-end closings.
  • Produced and distributed invoices and financial documents.
  • Used Excel spreadsheets to track financial information and produce charts.
  • Provided clerical support to all accounting professionals in department.

Education

Bachelor of Business Administration -

University of Toronto Mississauga
2025

High School Diploma -

King’s Christian Collegiate
2021

Skills

  • Agent Support
  • Invoice Preparation
  • Invoice Logging
  • Performance Improvement
  • Social Media Content Creation
  • Customer Relationship Management
  • Analytics Monitoring and Evaluation
  • Account Planning and Management
  • Service Quality

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working

Extracurricular Activities

Member of Mock Trial Team at UofT, 2023  

  • Collaborated closely with team members to resolve simulated court cases
  • Applied critical thinking to formulate objections and construct persuasive arguments
  • Contributed to research efforts analyzed cases for presentation to the jury and judge


Syrian Club Secretary at UofT, 2022  

  • Organized meeting details
  • Aided in the arrangement of a collaborated event along with other Middle Eastern Clubs
  • Recorded key points of meetings and went over roles of each member


Tutor for STEM & Language, 2021

  • Provided underprivileged kids with educational help through teaching basic STEM and language skills
  • Created and organized language & math lessons
  • Engaged with students in order to efficiently achieve the skills required
  • Led the group through an educational environment


Dominican Republic Service Trip with King’s Christian Collegiate, 2019 

  • Worked in teams to help build walls, wells, and living accommodations in underdeveloped areas
  • Participated in team building activities in the local communities
  • Collaborated in growth activities to reaffirm the goal of the mission trip


Assistant Director for School Play, Lynn-Rose Heights School, 2017

  • Set up equipment needed for rehearsals
  • Managed the technology needed for run-throughs
  • Maintained a timely schedule of the rehearsals
  • Took rehearsal notes for the director


Charity Event Coordinator, 2017

  • Raised awareness about the cause
  • Coordinated a fundraising event
  • Directed and organized volunteer teams in carrying out impactful volunteer projects

Timeline

Marketing Team Member

Venture For Canada
05.2023 - 06.2023

Customer Service Intern

ITAS Group
07.2022 - 09.2022

Accountant Intern

ITAS Group
06.2021 - 08.2021

Bachelor of Business Administration -

University of Toronto Mississauga

High School Diploma -

King’s Christian Collegiate
LANA HAFI