LANAE WILLIAMS
Inglewood
Summary
Dedicated associate seeking a company to grow with. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills, extremely goal-oriented, hardworking, and ready to join my next team.
Overview
10
10
years of professional experience
Work History
Senior Accounts Payable Associate
Thrive Market
05.2020 - Current
- Coordinated with purchasing department to match purchase orders with received invoices for accurate payment processing.
- Participated in regular accounting team meetings, sharing best practices and collaborating on process improvements.
- Matched purchase orders to invoices and logged invoices into computer.
- Increased accuracy of expense coding, resulting in improved budget tracking and cost analysis.
- Contributed to audit preparation by maintaining organized records and documentation.
- Reconciled bank statements.
- Reviewed each invoice and requisitions for payment approval.
- Developed training materials for new hires, facilitating smooth onboarding into the accounts payable department roles.
- Provided exceptional customer service to vendors, addressing inquiries and resolving disputes promptly.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
Member Services Team Lead
Thrive Market
05.2016 - 05.2020
- Use of Zendesk and Magento
- Leading between 3-4 teams
- Updating weekly reports
- Sending data charts and reports to teams regarding retention
- Enhanced customer satisfaction by effectively addressing and resolving member issues.
- Increased member retention, consistently providing exceptional service and support.
- Evaluated member feedback to identify trends, informing ongoing process improvements and service enhancements.
- Mentored junior staff members, empowering them with the skills needed to excel in their roles as Member Services Representative
Customer Service Representative
Build Savings Landscaping
04.2015 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Westchester Enriched Sciences Magnet
06.2009
Skills
- Ability to Work in a Team
- Ability to Multitask
- Effective Time Management
- Microsoft Office Excel
- Communication Skills
- Microsoft Office
- NetSuite
- Highjump One
- Zendesk
- Accounts payable software
- Vendor invoice processing
- Financial statement analysis
- Statement review
Timeline
Senior Accounts Payable Associate
Thrive Market
05.2020 - Current
Member Services Team Lead
Thrive Market
05.2016 - 05.2020
Customer Service Representative
Build Savings Landscaping
04.2015 - 04.2016
High School Diploma -
Westchester Enriched Sciences Magnet
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