Lanae Massaro
San Diego
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Owner
Prostatis Security Services
08.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Accounts Payable.
- Accounts Receivable.
- Payroll for employees and contractors.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Lead negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Accounting Clerk
EM Designs Inc.
06.2024 - Current
- Maintain organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions. Handle all of the reimbursable expenses for all employees.
- Maintain accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Cut checks for all invoicing within set terms.
- Manage accounts payable and receivables and payroll.
- Provide exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Match purchase orders with invoices and recorded necessary information.
- Develop monthly commission reports for quarterly payouts.
- Generate invoices upon shipping of products.
- Manage and responded to correspondence and inquiries from customers and vendors.
- Complete bi-weekly payroll through Quickbooks.
- Complete all licensing requirements at the state and fed level as well as the gaming commission for each casino in all states.
- Complete and acquire woman owned business licensing in several states.
- Assist sales reps with any project help they need such as sourcing and estimates.
- Produce item numbers and descriptions unique to each clients property for each piece of uniform they purchase in Quickbooks.
- Add all new clients in Quickbooks, set up all terms, ACH payments, deposits and points of contacts for each property and location.
- Meet weekly with owner to go over financial reports.
- Book accommodations and set up travel for owner, sales reps, and outside employees.
- Maintain company shared weekly calender for all employees.
- Maintain PTO for all employees, including get it authorized.
Office Administration Assistant
Gryphon Security Services
05.2021 - 09.2024
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Provided valuable support during recruitment processes including posting job listings online platforms screening candidates'' resumes pre-interview stages meetings interviews themselves.
- Optimized travel arrangements for executives by researching cost-effective options for flights, accommodations, transportation logistics while adhering to company policies on business travel expenses.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
High School Diploma -
El Capitan High School
Lakeside06-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Strategic planning
- Staff management
- Financial management
- Staff hiring
- Business development
- Business launch
- Business administration
Timeline
Owner
Prostatis Security Services
08.2024 - Current
Accounting Clerk
EM Designs Inc.
06.2024 - Current
Office Administration Assistant
Gryphon Security Services
05.2021 - 09.2024
High School Diploma -
El Capitan High School
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