Lana Yeaman
Manotick
Summary
Dynamic and detail-oriented professional with extensive experience at Perth Street Dental, enhancing clinic efficiency through effective patient scheduling and communication. Proven ability in implementing office procedures and training staff, coupled with strong organizational skills and a commitment to client satisfaction. Proficient in electronic health record systems and adept at fostering teamwork.
Overview
30
30
years of professional experience
Work History
PDA/ CDA II
Perth Street Dental
Ottawa, ON
03.2024 - Current
- Assisted in patient scheduling and appointment management to enhance clinic efficiency.
- Coordinated communication between patients and healthcare providers to facilitate effective care delivery.
- Provided support during patient consultations, ensuring smooth operation and client satisfaction.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Developed and implemented office procedures that improved workflow consistency and accuracy.
- Led initiatives to improve patient follow-up processes, increasing overall engagement rates.
- Evaluated operational workflows regularly, identifying areas for process improvement and efficiency gains.
PDA/ CDA II
Hunt Club Dental
03.2021 - Current
- Assisted in patient scheduling and appointment management to enhance clinic efficiency.
- Provided support during patient consultations, ensuring smooth operation and client satisfaction.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Coordinated communication between patients and healthcare providers to facilitate effective care delivery.
- Trained new staff on administrative protocols, enhancing team performance and service quality.
PDA/ CDA II
Chapman Mills Dental
Ottawa, ON
08.2021 - 02.2023
- Provided support during patient consultations, ensuring smooth operation and client satisfaction.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Coordinated communication between patients and healthcare providers to facilitate effective care delivery.
- Developed and implemented office procedures that improved workflow consistency and accuracy.
- Evaluated operational workflows regularly, identifying areas for process improvement and efficiency gains.
- Worked with Dr. Fayad assisting on infants that required laser frenectomy release procedures to allow for ease of feeding to avoid failure to thrive not being able to intake fluids effectively.
PDA/ CDA II
Dr. Bruce Lattimer/ Dr. Nicholas Irwin
Sault Ste. Marie, ON
07.2014 - 01.2021
- Assisted in patient scheduling and appointment management to enhance clinic efficiency.
- Provided support during patient consultations, ensuring smooth operation and client satisfaction.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Coordinated communication between patients and healthcare providers to facilitate effective care delivery.
- Developed and implemented office procedures that improved workflow consistency and accuracy.
- Trained new staff on administrative protocols, enhancing team performance and service quality.
- Led initiatives to improve patient follow-up processes, increasing overall engagement rates.
- Evaluated operational workflows regularly, identifying areas for process improvement and efficiency gains.
- Assisted at the Sault Area Hospital with Dr. Nicholas Irwin in surgical rooms on children under general anaesthesia.
- Post operative care on children, informing parent(s) on the success of restorations and leading them to recovery to see their child.
- Provided follow up visit with parent and child in the private practice.
Lead Interior / Exterior Designer
SalDan Construction
Sault Ste. Marie, ON
02.2010 - 10.2014
- Designed innovative exterior solutions enhancing aesthetic appeal and functionality.
- Collaborated with project managers to align design objectives with client expectations.
- Oversaw construction processes, ensuring adherence to design specifications and quality standards.
- Implemented sustainable design practices, contributing to environmentally friendly projects.
- Established strong vendor relationships to source high-quality materials for diverse projects.
- Conducted site assessments to evaluate feasibility of proposed designs and modifications.
- Improved client satisfaction ratings by consistently delivering high-quality work on time and within budget constraints.
- Liaised with studio engineering to bring design solutions to production.
- Created compelling and appropriate design proposals in form of sketches, renderings and 3D digital models.
- Incorporated universal design principles to create accessible outdoor spaces for individuals of all abilities.
- Presented and communicated design proposals using PPT, VRED and other media.
- Established strong relationships with clients, fostering trust and repeat business through exceptional communication skills and attention to detail.
- Developed custom design solutions for clients, addressing unique site challenges and client preferences.
- Supported program timing by promptly delivering design proposals.
- Enhanced curb appeal by designing visually appealing and functional exterior spaces for residential and commercial projects.
- Participated in professional industry conferences and workshops, staying current with emerging trends in exterior design.
- Collaborated with architects and construction teams to ensure seamless integration of exterior design elements into building plans.
- Utilized advanced software tools such as AutoCAD, SketchUp, and Photoshop to accurately represent proposed exterior designs in 2D drawings or 3D models.
Small Business Owner
Dental Rescue
Ottawa, ON
03.2004 - 01.2010
- Implemented marketing strategies that increased client engagement and retention.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Trained staff on best practices for customer service and patient interactions.
- Established partnerships with local businesses to drive community outreach initiatives.
- Analyzed market trends to identify opportunities for service expansion and improvement.
- Led team meetings to align goals, discuss challenges, and foster collaboration among staff.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
PDA /CDA II
Dr. Arthur Galwin
05.1996 - 02.2004
- Facilitated development of patient treatment plans through comprehensive assessments and consultations.
- Optimized patient scheduling to enhance resource utilization and ensure timely care delivery.
- Ensured accuracy of patient records through effective utilization of electronic health record systems.
- Facilitated clinical staff in executing procedures to optimize workflow and enhance operational efficiency.
- Returned to this practice in 2002
- Training at NYU, Dr. David Hornbrook's cosmetic/full mouth reconstruction courses.
PDA/ CDA II
Dr. Daniel Seller/ Dr. Heather Brown
Ottawa, ON
04.1998 - 08.2002
- Assisted in patient scheduling and appointment management to enhance clinic efficiency.
- Provided support during patient consultations, ensuring smooth operation and client satisfaction.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Coordinated communication between patients and healthcare providers to facilitate effective care delivery.
- Led initiatives to improve patient follow-up processes, increasing overall engagement rates.
PDA/ CDA II
Dr. Daniel Buim
02.1997 - 04.1998
- Assisted in coordinating patient appointments and maintaining schedules for optimal workflow.
- Supported office operations by managing patient records and ensuring data accuracy.
- Collaborated with healthcare professionals to streamline communication and enhance patient care.
- Implemented new filing systems, improving organization and retrieval of medical documentation.
- Trained new staff on office procedures and electronic health record systems, fostering team efficiency.
- Conducted regular inventory checks, ensuring availability of necessary medical supplies for practice operations.
- Developed patient education materials, enhancing understanding of treatment options and procedures.
PDA/ CDA II
Dr. Bev Isaac
09.1996 - 05.1997
- Developed and implemented office procedures that improved workflow consistency and accuracy.
- Chairside assisting, record taking, working with dentist on patients under General Anaesthesia
- Assisted Administration with collections on overdue accounts.
- This was a Maternity leave
Education
PDA II - Now Known As CDA II
Algonquin College
Ottawa07.1995
Diploma - Dental Assisting
Career Canada College
Ottawa, ON03.1995
Bachelor of Science - Kinesiology
Lake Superior State University
Sault Ste. Marie , Michigan 05.1994
Skills
- Data cleaning
- Python programming
- ETL development
- Tableau software
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Teamwork and collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Documentation
- Professionalism
Languages
English
Professional Working
Timeline
PDA/ CDA II
Perth Street Dental
03.2024 - Current
PDA/ CDA II
Chapman Mills Dental
08.2021 - 02.2023
PDA/ CDA II
Hunt Club Dental
03.2021 - Current
PDA/ CDA II
Dr. Bruce Lattimer/ Dr. Nicholas Irwin
07.2014 - 01.2021
Lead Interior / Exterior Designer
SalDan Construction
02.2010 - 10.2014
Small Business Owner
Dental Rescue
03.2004 - 01.2010
PDA/ CDA II
Dr. Daniel Seller/ Dr. Heather Brown
04.1998 - 08.2002
PDA/ CDA II
Dr. Daniel Buim
02.1997 - 04.1998
PDA/ CDA II
Dr. Bev Isaac
09.1996 - 05.1997
PDA /CDA II
Dr. Arthur Galwin
05.1996 - 02.2004
PDA II - Now Known As CDA II
Algonquin College
Diploma - Dental Assisting
Career Canada College
Bachelor of Science - Kinesiology
Lake Superior State University