Lana Randriamiakatra
Dorval,QC
Summary
Proactive Cashier Assistant Manager with extensive experience in customer service and inventory management. Known for improving store presentation and customer satisfaction through effective communication and queue management strategies. Skilled in cash handling, mentoring new employees, and resolving customer complaints to enhance overall store performance.
Overview
4
4
years of professional experience
Work History
Cashier Assistant Manager
Le Vieux Dorval Gusta
10.2022 - 11.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
Order Taker
Le Vieux Dorval Gusta
10.2022 - 11.2023
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Checked outgoing orders for accuracy before delivery.
- Achieved timely fulfillment of orders by consistently meeting established deadlines.
- Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
Waitress
Bar Laitier Nonna
05.2021 - 09.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Bar Laitier Nonna
05.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Ecole Secondaire Dorval Jean-XXIII
Dorval, QC07-2025
Skills
- Employee Training
- Workplace Safety
- Cash handling expertise
- Cash handling and management
- Rapid and adaptive
- Effective cross functional communicator
- Solution Oriented professional
- High achiever
- Skilled Collaborator
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
German
Limited Working
Chinese (Mandarin)
Limited Working
Interests
- Crafting and DIY Projects
- Music
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Exploring various forms of art, such as painting, filmmaking , and photography , to nurture creativity and personal growth
- Knitting and Crocheting
- Watching Movies and TV Shows
- I like working with my hands and fixing things
- Strategy Games
- Cooking
- Baking
Timeline
Cashier Assistant Manager
Le Vieux Dorval Gusta
10.2022 - 11.2024
Order Taker
Le Vieux Dorval Gusta
10.2022 - 11.2023
Waitress
Bar Laitier Nonna
05.2021 - 09.2021
Cashier
Bar Laitier Nonna
05.2021 - 09.2021
High School Diploma -
Ecole Secondaire Dorval Jean-XXIII
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