LANA OLIVER
Kelowna,BC
Summary
Dependable employee with over 25 years of experience in Retail Sales, Customer Service, Scheduling, Logistics and management Meticulous, resilient and flexible Personable and dedicated Customer Service Representative with extensive experience in the oxygen and CPAP industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service & Scheduling
Vitalaire
Kelowna, Canada
07.2013 - Current
- Technical support for Oxygen and CPAP equipment
- Inbound & outbound calls for scheduling appointments for technical support of equipment and deliveries
- Setting up new accounts & creating delivery plans for new Home Oxygen clients
- Direct sales of oxygen equipment and supplies
- On call shift for customer support as needed
- Support for Field Service Agents with schedules & Field Service app
- Making sure training materials were update and organized for the new customer service representative.
Assistant Manager
Olivia's
Kelowna, Canada
12.2012 - 06.2013
- Sales of Olive Oils and Balsamic Vinegars
- Cashier, customer service and key holder
- Inventory control and organizing store displays
- Keeping sales associates motivated and on schedule
- Support for Field Service Agents with schedules & Field Service app
- Making sure training materials were update and organized for the new customer service representatives.
Customer Service Representative
Servantage Sales
Woodstock, Canada
02.2012 - 09.2012
- Technical Support
- Inbound & outbound calls for customer service
- Technical support to lawn and garden equipment
- Sales of parts for lawn and garden equipment
- Processing electronic payments & returns– POS
- Creating an organized filing system for service center.
Courtesy Desk Associate, Cashier
Walmart Canada
Woodstock, Canada
12.2011 - 08.2012
- Customer service and satisfaction
- Process all returns of merchandise
- Western Union receipts and payments
- Clean, organize and stock courtesy desk area
- Arrange for transfer of products from other stores
- Process rain checks.
Office Manager/Sales Representative
Oliver Forest Products Inc
Lebanon, PA
01.1998 - 01.2011
- Responsible for account receivables, account payable, payroll taxes
- Hardwood flooring sales to distributors, retail stores & consumers
- Shipping, receiving and inventory control
- Custom clearing of International shipping
- Setting up a filing system
- Scheduling and coordinating, appointments, staff travel, event planning and coordinating day to day operations
- Supervising installers and keeping them motivated to finish the job on time.
Sales Representative
Mistral Hardwood Flooring
Jonquiere, QC
01.1998 - 01.2008
- Hardwood flooring sales to distributors, retail stores & consumers
- Custom clearing of International shipping
- Designing and building of displays for trade shows, coordinating travel arrangements for staff and shipping materials safely to and from the trade shows.
Dental Assistant / Receptionist
Dr W. David Steinke, DDS
Lebanon, PA
01.1995 - 01.1998
- Assisting chair side with instruments
- Mixing dental supplies for fillings and impressions
- Processing dental X-rays
- Maintaining OSHA prescribed sterilization with autoclave
- Inventory control of all hazardous materials
- Accounting, managing front desk operations
- Patient scheduling and recalls.
Education
Fashion Merchandising -
LaSalle College
High School Diploma -
Alexander Galt High School
Skills
- Retail Sales
- Data Entry
- Microsoft office
- CRM, POS
- Salesforce/Field Service
- Google documents
- Scheduling/Logistics
- Proficient in typing
- Empathetic
- Organized
- Detail oriented
- Problem solver
- Effectively work independently and with a team
Personal Information
Title: Customer Service Representative & Scheduler
Languages
- English
- French
References
UPON REQUEST
Community Service
- Girl Scouts & Boy Scouts-10 yrs
- Middle/High School Theater-10 yrs
- Salvation Army-Christmas Dinners
- Habitat for Humanity- construction
Affiliations
Traveling, hiking, cooking, sewing
Languages
English
Full Professional
French
Full Professional
Certification
Emergency First Aid CPR & AED
St Mark James Training
Kelowna, British Columbia, Canada
Timeline
Customer Service & Scheduling
Vitalaire
07.2013 - Current
Assistant Manager
Olivia's
12.2012 - 06.2013
Customer Service Representative
Servantage Sales
02.2012 - 09.2012
Courtesy Desk Associate, Cashier
Walmart Canada
12.2011 - 08.2012
Office Manager/Sales Representative
Oliver Forest Products Inc
01.1998 - 01.2011
Sales Representative
Mistral Hardwood Flooring
01.1998 - 01.2008
Dental Assistant / Receptionist
Dr W. David Steinke, DDS
01.1995 - 01.1998
Fashion Merchandising -
LaSalle College
High School Diploma -
Alexander Galt High School
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