Lana Nogiec
Toronto
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Primrose Bagel Company
08.2025 - 11.2025
- Provided exceptional customer service by greeting and assisting patrons efficiently.
- Operated cash register, accurately processing transactions and handling payments.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Prepared and assembled bagel orders according to customer specifications.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Warehouse Manager
Winners & HomeSense
01.2024 - 01.2025
- Oversaw daily warehouse operations, ensuring efficient inventory management and order fulfillment.
- Trained and mentored new staff on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
- Coordinated with cross-functional teams to streamline supply chain logistics.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
Bartender
Browns Social House
03.2023 - 04.2024
- Prepared and served a diverse range of beverages in high-volume settings.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new bartenders on drink preparation and customer service techniques.
- Developed and implemented creative cocktail specials to enhance customer experience.
- Managed inventory of bar supplies, reducing waste through effective stock rotation.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Spin Instructor
Hustl & Flow
01.2019 - 06.2023
- Designed and led engaging spin classes to enhance participant motivation and retention.
- Developed customized training programs to meet diverse fitness levels and goals of clients.
- Utilized performance tracking tools to monitor progress and adapt workout plans accordingly.
- Conducted regular assessments of class effectiveness, implementing feedback for continuous improvement.
- Mentored junior instructors, providing guidance on best practices and class management techniques.
- Received consistently positive feedback from participants regarding instructional style, energy level, and overall class experience.
- Organized special events, workshops, and challenges to foster community engagement among participants.
Managing Bartender
The White Rabbit
06.2021 - 08.2022
- Supervised daily bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored junior bartenders in mixology techniques and customer service excellence.
- Developed seasonal cocktail menus, enhancing guest experience and driving repeat business.
- Streamlined inventory management processes to reduce waste and optimize supply costs.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
Education
High School Diploma -
Eastwood Collegiate Institute
Kitchener, ONTrade License -
Blanche Macdonald Institute
Vancouver, BCSkills
- Customer service
- Accurate cash processing
- Inventory management
- Staff training
- Team collaboration
Languages
English
Timeline
Front of House Employee
Primrose Bagel Company
08.2025 - 11.2025
Warehouse Manager
Winners & HomeSense
01.2024 - 01.2025
Bartender
Browns Social House
03.2023 - 04.2024
Managing Bartender
The White Rabbit
06.2021 - 08.2022
Spin Instructor
Hustl & Flow
01.2019 - 06.2023
High School Diploma -
Eastwood Collegiate Institute
Trade License -
Blanche Macdonald Institute