Lana Milisic

Etobicoke,ON

Overview

years of professional experience

FutureLink Financial

Mississauga, ON

05.2023 - 08.2023

Engaged in extensive shadowing under the guidance of a certified professional accountant (CPA) during the internship.
Maintained organized and detailed note records, facilitating efficient reference for both immediate tasks and future learning.
Actively learned about preparing income tax returns by observing routine tasks such as data entry, form completion, and document verification.
Enhanced problem-solving abilities by working under the CPA to participate in resolving complex tax-related issues and discrepancies.

Cactus Club Cafe

Etobicoke, ON

01.2023 - 04.2023

Connected with customers, fostering positive relationships and ensuring a pleasant dining experience.
Responded efficiently to guest inquiries and complaints in a professional manner.
Worked flexible hours, including late evenings, weekends, and holidays, to accommodate the heavy volume of guests.
Leveraged technology and company systems to manage customer requests, preferences, seating, and more.

Staples Canada

Etobicoke, ON

02.2021 - 06.2022

Developed and maintained relationships with existing clients to ensure customer satisfaction and exceptional customer service.
Performed cashier duties such as accepting payments, processing transactions using a point-of-sale system, issuing receipts and counting money back change.
Attended weekly team meetings to review performance goals and objectives to meet weekly sales targets.
Assisted customers with product selection, sizing and styling while using company protocol and critical thinking to answer in-depth inquiries.

Pinecrest Event Centre

Vaughan, ON

04.2019 - 06.2022

Achieved excellent customer service to ensure satisfaction by providing attentive and personalized service to a diverse clientele, addressing their specific needs and preferences.
Worked collaboratively with other employees to manage high-pressure situations such as handling last-minute guest requests, resolving order discrepancies, and other operational aspects of running large-scale events.
Demonstrated respect, authenticity, and the ability to connect with diverse individuals when working on a variety of cultural events.
Performed exceptionally in a fluctuating work environment, accommodating irregular hours, covering for shortages of employees, and dealing with delayed services.

University of Toronto

Toronto, ON

06.2025

Client Engagement: Ability to engage with clients effectively to ensure long-term trust and reliability
Problem Solving: Skilled in identifying and resolving client issues and concerns
Flexibility: Accommodates scheduling to prioritize upfront client satisfaction
Goal Orientation: Motivated to achieve company goals with experience in meeting performance targets

Technology Proficiency: Skilled in using various digital banking tools as well as Microsoft Excel, with the completion of Data Analysis Course Modules at the University of Toronto
Interpersonal Skills: Ability to build positive relationships with clients and colleagues by supporting warm and approachable interactions
Trilingual: Fluent in English, French, and Serbian, facilitating communication with diverse clients