Lana Matar
Oakville,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with distinguished work history cold calling and pitching to boost sales. Demonstrated talents for traveling to new locations to build customer base and managing multiple clients for long-term account retention. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
SALE REPRESENTITIVE
GIMPEX LIMITED
10.2005 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed strong communication and organizational skills through working on group projects
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Strengthened communication skills through regular interactions with others
Education
COLLEGE DIPLOMA - Legal Administrative Assistance
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2003
COLLEGE DEGREE - Medical Administrative Assistant
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2004
Skills
Executive sales strategies
- Grammar Understanding
- Schedule Management
- Organizing and Categorizing
- Labor Relations
- Valid Driver's License
- Data Communications
- Mail Sorting and Distribution
- Strong Problem Solver
- Multi-Line Phone Proficiency
- Prioritizing Work
- Verbal and Written Communication
- Workflow Processes
- Event Planning
- Customer Inquiries
- Customer Relationship Management
- Time Management
- Certified Legal Office Assistant
- Sorting and Labeling
- Strong Interpersonal Skills
- Employee Training
- Social Media Knowledge
- Office Management
- Customer Satisfaction
Timeline
SALE REPRESENTITIVE
GIMPEX LIMITED
10.2005 - Current
COLLEGE DIPLOMA - Legal Administrative Assistance
Mohawk College of Applied Arts And Technology
COLLEGE DEGREE - Medical Administrative Assistant
Mohawk College of Applied Arts And Technology
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