Lana Lamontagne
Bois-des-Filion,QC
Summary
I've demonstrated talents in team building, leading and motivating, problem-solving, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training to enhance and boost performance.
Overview
25
25
years of professional experience
Work History
Manager
IGA- Voisin
08.2023 - Current
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Worked well in team settings, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Co-Manager
IGA Extra
02.2023 - 08.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Assistant Manager
IGA Extra
11.2022 - 02.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strong working relationships with staff, fostering a positive work environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Clerk
IGA Extra
10.2021 - 11.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Assisted in training new employees on proper procedures, ensuring consistent quality across the team.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
Head Veterinary Technician
Hôpital Vétérinare De L'Est
10.1998 - 06.2013
- Facilitated smooth clinic workflow by performing routine laboratory tests like blood work analysis or urine tests without delay.
- Assisted in surgical procedures, ensuring proper preparation, monitoring anesthesia levels, and providing post-operative care for optimal recovery rates.
- Collected and prepared specimens for laboratory testing.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Trained and mentored other LVT staff.
- Maintained detailed records of animal health care and diagnostic treatments.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Educated clients on nutrition, preventive health and other animal care.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
- Improved teamwork amongst clinic staff by fostering open communication channels and actively participating in team meetings.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained detailed and accurate patient records, facilitating seamless communication among the veterinary team members.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Increased client satisfaction by providing exceptional customer service, addressing concerns, and answering questions promptly and professionally.
- Collaborated with veterinarians to develop comprehensive treatment plans, resulting in improved patient outcomes.
- Performed dental cleanings using ultrasonic scaler.
- Provided emergency care to critically ill patients under veterinarian guidance with quick thinking skills during high-pressure situations.
- Kept up-to-date on industry developments through continuous education opportunities like seminars or workshops to provide the highest quality patient care possible.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Some College (No Degree) - Techniques Inhalothérapie (Respiratory Technicien)
Cégep Rosemont
Montreal, QCTremplin DEC
Cégep Rosemont
Montreal, QC2017
Advanced High School Chemistry
Formation Continue De Terrebonne
Terrebonne, QC01.2016
High School Diploma -
Rosemere High School
Rosemère, QC2017
Skills
- Complex Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Professional and Courteous
- Multitasking Abilities
- Verbal and Written Communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Manager
IGA- Voisin
08.2023 - Current
Co-Manager
IGA Extra
02.2023 - 08.2023
Assistant Manager
IGA Extra
11.2022 - 02.2023
Clerk
IGA Extra
10.2021 - 11.2022
Head Veterinary Technician
Hôpital Vétérinare De L'Est
10.1998 - 06.2013
Some College (No Degree) - Techniques Inhalothérapie (Respiratory Technicien)
Cégep Rosemont
Tremplin DEC
Cégep Rosemont
Advanced High School Chemistry
Formation Continue De Terrebonne
High School Diploma -
Rosemere High School
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