Lana LaBelle
Vancouver,BC
Summary
An organized, detail oriented person with exceptional customer service experience. Outstanding record in retail and volunteer positions. Diplomatic and tactful with people in all situations. Flexible and versatile, poised and competent. Excellent ability to work independently, or to lead and work with a team.
Overview
9
9
years of professional experience
Work History
Tour Guide of Vancouver
Cycle City Tours And Rentals
03.2022 - Current
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Server
Sylvia Hotel
02.2016 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
House Manager/Head Butler
Private Client
11.2014 - 05.2017
- Managed day-to-day operation of home to comply with wishes of client.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
Education
No Degree - First Aid, Level 1
St. Johns' First Aid
Vancouver, BC02.2023
Diploma - Medical Office Administrator
Langara College
Vancouver, BC09.2020
Diploma - Butler And Household Management
Charles Macpherson Academy
Toronto, ON09.2016
Skills
- Sales Expertise
- Guest Relations Management
- Staff Management
- Event Planning
- Budgeting and Administration
References
Ryan Holmburg, manager at Sylvia Hotel.
604-765-4147
Dave McLaughlin, tour manager at Cycle City
Tours and Rentals
604-618-8626
Ed Hill, retired Staff Sargeant RCMP,
creator of the Gibsons Paddle Club and
Pulling Together Canoe Journeys
for which I have done a lot of volunteering.
604-886-3979
Timeline
Tour Guide of Vancouver
Cycle City Tours And Rentals
03.2022 - Current
Server
Sylvia Hotel
02.2016 - 09.2022
House Manager/Head Butler
Private Client
11.2014 - 05.2017
No Degree - First Aid, Level 1
St. Johns' First Aid
Diploma - Medical Office Administrator
Langara College
Diploma - Butler And Household Management
Charles Macpherson Academy
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