Lana Hippern
Toronto,ON
Summary
Dependable and motivated food service worker successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Bartender
Annie's Seafood Restaurant
03.2023 - Current
- Gained experience managing time and effectively multitasking while waiting tables
- Refined ability to handle disgruntled guests to increase customer satisfaction
- Served lunch and dinner to 50-200 guests per shift
- Memorize over 30 menu items and 20 gluten free menu items
- Insured the safety of guests with common and uncommon allergies
- Warmly greeted guests and developed relationships resulting in mass customer loyalty
- Maintained a clean and sanitized environment to avoid cross-contamination.
Server/Bartender
Malibu Restaurant
06.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Trained new staff how to correctly and productivity complete daily challenges.
Dietary Aid/Server
River Gardens Retirement Home
10.2022 - 03.2023
- Calmly and gently greeted all Residents by name and showed them to their designated seat
- Delivered memorized food and beverage orders at a quick pace while maintaining great quality
- Created relationships with all Residents
- Cleaned tables and common touch areas.
Funeral Director's Assistant
Haskett Funeral Home
02.2022 - 07.2022
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
- Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
- Loaded and operated hearses to transport caskets cautiously.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Cosmetically enhanced deceased with care and according to specific family requests.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Picked up deceased at private homes, hospitals and county morgues.
Education
High School Diploma -
St. Annes CSS
Clinton, ON06.2022
Skills
- Timely food delivery
- POS
- Critical thinking and problem solving
- Active listening
- Customer satisfaction
- Team exercises
- Safe food handling practices
- Proper phone etiquette
- Sanitation
- Food Preparation and Safety
- Special Dietary Requirements
- Hospitality Service Expertise
Certification
Gluten-Free Certification (GFCP)
Safe Food Handling Certification
Smart Serve Certification Education
Timeline
Server/Bartender
Annie's Seafood Restaurant
03.2023 - Current
Dietary Aid/Server
River Gardens Retirement Home
10.2022 - 03.2023
Server/Bartender
Malibu Restaurant
06.2022 - Current
Funeral Director's Assistant
Haskett Funeral Home
02.2022 - 07.2022
High School Diploma -
St. Annes CSS
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