Lana Goger
Hamilton
Summary
Accomplished Solutionshop Consultant/Manager at Staples, adept in customer service and problem-solving, developing strategies and enhancing team efficiency. Demonstrated adaptability and leadership, achieving departmental goals and maintaining high satisfaction ratings at Fortinos Ltd. through effective communication and quality assurance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Solutionshop Consultant/Manager
Staples
08.2023 - 12.2024
- Developed innovative strategies for clients, resulting in increased revenue and a returning customer base.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Analyzed and reported on key performance metrics to senior management.
- Ensured department inventory was up to date and ordered supplies in advance for busy periods.
- Handled staff onboarding within the department.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Personal Shopper/Concierge
Fortinos Ltd.
04.2020 - 08.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Delegated daily tasks to team members to ensure orders were completed on time
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Certificate - General Arts And Sciences
Sheridan College
Oakville, ON08-2025
High School Diploma -
Waterdown District High School
Flamborough, ON06-2023
Skills
- Quality assurance
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Adaptability and flexibility
- Team leadership
Languages
English
Certification
- First Aid Certification
- Ontario Driver's License
- CPR/AED Certification
Timeline
Solutionshop Consultant/Manager
Staples
08.2023 - 12.2024
Personal Shopper/Concierge
Fortinos Ltd.
04.2020 - 08.2023
Certificate - General Arts And Sciences
Sheridan College
High School Diploma -
Waterdown District High School
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