Lana Cummings
Middle Ohio,NS
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 13+ years of hands-on experience in retail warehouse operations. Proficient in customer service, inventory management, planograms and merchandising. Disciplined professional committed to maintaining staff relationships, effective communication and ensuring smooth functioning of department duties.
Overview
26
26
years of professional experience
Work History
Massage Therapist
Self-Employed Seeking Roots Wellness
10.2004 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Created individualized treatment plans, which included clinical assessments, manual therapy, remedial exercise and functional training.
- Applied critical thinking and problem solving to address client's concerns about their health and wellbeing and determining the root cause of the presenting symptoms
- Managed massage therapy business, including, administration duties, advertising and marketing, website building and maintenance, social media marketing, copy writing, content creation, business organization and maintenance & health and safety protocols
- Collaborated with other healthcare professionals to develop treatment plans and address specific client needs.
Lead Associate
SPAR
04.2021 - 07.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maintained team flexibility and embraced change to adapt within current environment
- Maintained garden center stock levels (plants & hard goods), watered plants, completed planograms, unloaded skids of plants, culled & labeled damaged plants for receiving department, inventory management
- Communication liaison between Wal-Mart managers and SPAR staff
- Partnered with managers to identify and capitalize on sales trends and inventory levels
- Maintained clean and safe workplace throughout garden center and adjacent parking lot
Manager
PetSmart
04.1998 - 04.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Excelled at warehouse and sales floor duties, including, receiving, inventory, stocking shelves, planograms, customer service, cashier duties, cleanliness, safety measures, certified forklift training, off-loading trucks, training staff, pricing, displays & merchandising, adoption center duties, stock rotation,
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules, monitored performance and assisted in payroll.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Registered Massage Therapy Certificate - Registered Massage Therapy
Canadian Therapeutic College
Burlington, ON06.2004
General Arts & Science Diploma - Arts And Sciences
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06.1996
Skills
- Verbal and Written Communication
- Customer Relations
- Planogram Understanding & Implementation
- Staff Training & Management
- Inventory Management
- Department Collaboration
- Merchandising Understanding
- Multitasking Strength
Languages
English
Professional Working
Timeline
Lead Associate
SPAR
04.2021 - 07.2021
Massage Therapist
Self-Employed Seeking Roots Wellness
10.2004 - Current
Manager
PetSmart
04.1998 - 04.2011
Registered Massage Therapy Certificate - Registered Massage Therapy
Canadian Therapeutic College
General Arts & Science Diploma - Arts And Sciences
Sheridan College Institute of Technology And Advanced Learning
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